Trabajos Remotos

As an Operations Assistant, you will play a crucial role in supporting daily administrative and operational tasks to ensure smooth and efficient functioning of client services and internal processes. Your responsibilities will include:

• Billing Support: Assisting with tracking attorney time, preparing and sending invoices, and following up on client payments to maintain timely and accurate billing cycles.
• Vendor Management: Coordinating with external service providers, managing vendor relationships, handling contract renewals, and processing payments.
• Calendar Management: Maintaining calendars for attorneys and staff by scheduling meetings, important deadlines, and court appearances to avoid conflicts and ensure seamless operations.
• Client Intake: Guiding new clients through the onboarding process, ensuring all necessary data is collected accurately and fostering a positive first impression of the firm.
• Client Experience & Success: Acting as a reliable point of contact to support clients throughout their engagement, helping to maintain strong client relationships and overall satisfaction.
• Administrative Support: Managing day-to-day operational support tasks such as organizing digital files, managing documents, and coordinating internal communications.
• Technology & Tools Use: Utilizing platforms like Google Meet, Slack, G Suite, and Microsoft Word effectively; familiarity with Clio or similar legal practice management software is advantageous but not mandatory.
• Initiative & Problem-Solving: Proactively identifying operational inefficiencies or client service opportunities and proposing solutions to enhance performance and workflows.

While not mandatory, candidates with prior experience working in a legal setting will have a distinct advantage due to a better understanding of legal office workflows and compliance requirements. Familiarity with Clio or other dedicated legal practice management software will help streamline operations and enhance productivity.

Strong interpersonal skills and a customer-service-oriented approach are desirable to build rapport with clients and colleagues, helping to improve client retention and satisfaction. Experience in vendor contract management or billing coordination in a professional services context would also be beneficial.