Company description

Onepilot is an innovative company specializing in outsourcing customer support. Built on a modern and human-centered vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers.

At Onepilot, we collaborate with freelance agents trained to meet each client's specific need. We are dedicated to offering them a flexible, transparent, and enriching work environment.

Job Description

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home, and will be paid for each hour worked.

🔧 What you will do:

Support customers via email, chat or phone

Use tools and resources to deliver quick and accurate support

Ensure satisfied customers with clear and friendly communication

✅ What we are looking for:

Fluency with digital tools and platforms

Strong problem-solving skills and excellent written and verbal communication

Available at least 40 hours a week

Fluent in English

🎁 What we offer:

Payment: 6.5$ per hour

Schedule: Monday to Friday, 9am-5pm

Location: Work from home, full remote position

Training and ongoing support to help you succeed

📝 Ready to get started?

Our quick application takes just 15 minutes.