BNamericas is Latin America’s leading business intelligence platform, with 29 years of experience covering strategic industries including Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services. We provide up-to-date news, project data, and key company and people information to help our clients make informed, strategic decisions.

As a Customer Success Manager, you will join a multicultural and dynamic environment recognized for its innovation, quality, and commitment to exceptional customer service.

Official source: getonbrd.com.

• Minimum 1 year of direct experience in similar roles such as Customer Success Executive, Customer Service Specialist, Account Manager, or Client Account Manager.
• Proven ability to manage client interactions through multiple channels (calls, video conferences, and written communication).
• Fluency in Spanish, English, and Portuguese—spoken and written—is essential.
• Strong technical skills and ability to quickly learn new software, with proven proficiency in Microsoft Office Suite.
• Experience with tools like Salesforce, Outreach, and Intercom is a plus, as is prior work in B2B, SaaS, or software companies.
• Communicative, analytical, organized, enthusiastic, and persistent, with a positive attitude toward challenges and flexibility to thrive in a fast-paced, multicultural environment.
• Able to manage multiple tasks with attention to detail and skilled at building effective relationships that enhance the customer experience.