Trabajos Remotos en LATAM | Encuentra Empleos a Distancia en

Gross salary $1800 - 2100 Tiempo completo

Customer Care Representative

Property Revolution

Communication Problem Solving CSAT Attention To Detail

Property Revolution is a high-performance, values-driven home improvement firm based in Michigan, USA. We are expanding our remote Front-Line team and recruiting a Senior CCR. This project focuses on delivering exceptional customer experiences, safeguarding data integrity, and driving sustainable growth for our remodeling division. You will help shape our first impressions plan, ensuring every homeowner interaction aligns with our standards of trust, empathy, and professionalism. Our aim is to build a scalable, process-driven customer care operation that supports both a stable, long-term career and opportunities for internal advancement within a premier construction brand.

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YOUR CORE RESPONSIBILITIES

Field calls from clients and set qualified appointments for sales team.
Lead and mentor the Front-Line team to maintain 100% departmental accuracy, generate high-level reporting, and coach junior teammates to success.
Master conversion strategies by conducting curiosity-based questioning to connect Project Consultants with the right homeowners at the right time.
Ensure data integrity across CRM platforms (JobNimbus, GoHighLevel, Calendly) by identifying missing fields, cleaning records, and maintaining pristine reporting.
Serve as a Communication Ninja, turning frustrated callers into loyal advocates while adhering to SOPs to protect our 5-star reputation.
Maintain superior US English proficiency in both written and verbal communication to authentically engage with homeowners.
Operate within the EOS-driven framework to sustain a stable, growth-oriented work environment.

ROLE OVERVIEW AND REQUIREMENTS

We are seeking experienced Customer Care Representatives who can deliver trust-building conversations and precise data handling in a 100% remote setting. The Senior CCR will guard our data, lead the team, and manage complex customer scenarios, while modeling strong communication, empathy, and professional authority. You will be evaluated on lead-to-appointment conversion, CSAT scores, and data cleanliness. You should thrive in a fast-paced, metrics-driven culture and be capable of mentoring junior teammates to achieve their career goals. A commitment to long-term employment, reliability, and a proactive attitude are essential.

Key requirements include:

Excellent written and spoken US English; ability to connect naturally with homeowners.
Proven experience in high-volume customer communication and CRM management.
Strong problem-solving, data literacy, and attention to detail.
Comfort with scheduling, appointment setting, and coordinating with project teams.
Ability to work within fixed schedules (EST) from a remote location.

DESIRABLE SKILLS AND EXPERIENCE

Prior experience in home remodeling, exterior renovation, or construction industries is a plus. Familiarity with JobNimbus, GoHighLevel, and Calendly is preferred. A track record of achieving high CSAT scores and consistent response times will set you apart. Knowledge of EOS (Entrepreneurial Operating System) principles is beneficial. Strong time-management skills and a collaborative mindset are highly valued.

WHAT WE OFFER

• Remote, global opportunity with a structured, high-performance culture. • Regular pay cycle (every other Friday) and clear schedule: Monday–Friday, 7:30 AM–5:00 PM EST. • Growth within the EOS (Entrepreneurial Operating System) framework. • Professional development in procurement, data stewardship, and project coordination. • Supportive team environment and opportunities to advance within a premier construction brand.

Fully remote You can work from anywhere in the world.

VER TRABAJO POSTULAR VÍA WEB

Gross salary $3000 - 4500 Tiempo completo

Enterprise Customer Success Manager

PartnerTap

Data Analysis SaaS Growth Customer Success

PartnerTap is a high-growth startup transforming how sales and channel teams collaborate across organizations. Our platform automates and streamlines the tedious steps channel professionals go through to effectively work with their partners. We serve enterprise customers by delivering an account mapping, co-selling, and ecosystem orchestration platform that provides robust attribution data and measurable ROI. This role contributes to shaping the customer journey, ensuring strategic value realization, and driving long-term partnerships with Global 2000 and large-scale enterprises across industries.

This job offer is available on Get on Board.

What You’ll Do

Serve as the primary executive-level relationship owner for a portfolio of enterprise customers
Lead onboarding, implementation coordination, and value-realization
Develop and execute customer success plans aligned to business KPIs
Drive product adoption and maturity across complex teams and regions
Facilitate Monthly Business Reviews (MBRs) with senior stakeholders
Identify expansion and cross-sell opportunities in partnership with Sales
Ensure renewal success and long-term retention
Proactively identify risk and create mitigation strategies
Partner with Product to translate feedback into roadmap insights
Analyze usage, adoption, and business outcomes to demonstrate value
Build trusted-advisor relationships grounded in strategy and results

About the Role & Requirements

We are seeking a highly strategic Enterprise Customer Success Manager to own relationships with our largest and most complex customers. This is a senior, outcomes-driven, executive-facing position that drives measurable business value, adoption, and renewal. You’ll collaborate with Revenue, Product, Support, and executives to ensure customers view PartnerTap as a mission-critical technology partner.

What Success Looks Like:

High gross and net revenue retention
Measurable adoption growth across enterprise users and teams
Strong executive sponsorship at multiple levels
Documented customer outcomes tied to revenue impact
Expansion opportunities originated through value delivery
Customers who advocate for the platform publicly and internally

About You

5–10+ years in Enterprise Customer Success, Strategic Accounts, or Consulting
Experience with Global 2000 or large-scale enterprise organizations
Exceptional executive communication and relationship-building skills
Strong business acumen with understanding of revenue models and value drivers
Proven success managing renewal cycles and expansion motions
Comfort navigating complex, matrixed organizations
Data-driven, structured, and outcome-focused mindset
Experience in SaaS, data platforms, GTM technology, or enterprise software preferred
A Plus: understanding Channel, Partnerships, Ecosystem (GTM strategies)

Why Join PartnerTap

Join a high-growth, innovative company with a strong engineering culture. Remote-friendly environment with opportunities for collaboration across time zones. Competitive compensation and equity, flexible work arrangements, and a focus on work-life balance. Access to modern tooling, learning opportunities, and mentorship from a talented team. Work on impactful product features used by major enterprises and contribute to shaping the future of PartnerTap’s platform. This role offers meaningful ownership, continuous learning, and a chance to influence product direction and technical strategy.