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Gross salary
$3000 - 4000
Full time
Enterprise Customer Success & Onboarding PM
Project Manager
CRM
Jira
HubSpot
ElevateOS is a PropTech company delivering a community operating system for multifamily real estate. We offer an all-in-one, white-labeled platform that unifies resident apps, staff tools, access control, amenity reservations, and service workflows to reduce costs and boost NOI. Our integrations span leading Property Management Systems (PMS), hardware, and IoT providers to deliver a seamless experience for residents and onsite teams. Join our team to drive enterprise onboarding, adoption, and long-term value for large ownership groups and operators.
Applications at getonbrd.com.
What You’ll Do
- Own enterprise onboardings end-to-end: scope, project plan, timeline, risk log, weekly status, and executive roll-ups.
- Manage multiple customers/projects concurrently with meticulous attention to detail; raise flags early and keep initiatives green.
- Coordinate integrations and data flows: PMS, access control, intercoms, thermostats, SSO, and data migration/validation.
- Stand up Airtable project hubs ( intake, dependencies, RACI, issue tracker, UAT, cutover plan) with clean dashboards.
- Lead training and change management: build playbooks, deliver sessions, certify admins, and track activation.
- Maintain inbox excellence: organized email systems, crisp notes, and clear next steps after each call.
- Measure and report outcomes: time-to-live, activation/adoption, NPS/CSAT, renewal risk, and expansion signals.
- Represent the voice of the customer: document requirements, surface product gaps, and partner with Product for fixes.
What You’ve Done
4–8+ years in enterprise onboarding, customer success, or project management for B2B SaaS (PropTech a plus). Proven track record running complex, multi-stakeholder implementations with integrations and data dependencies. Exceptional attention to detail and organization—your project plans are airtight and your emails are a masterclass. Strong client communication (exec-ready), meeting facilitation, and clear written status updates. Comfortable translating business requirements into tickets, checklists, and acceptance criteria. Tools fluency: Airtable (advanced), Google Workspace, HubSpot; bonus points for Jira/Confluence and Slides.
Desirable
Experience leading enterprise implementations in PropTech or related industries; strong analytical and problem-solving skills; ability to influence cross-functionally and drive customer success metrics; resilient, proactive, and collaborative attitude; willingness to travel for enterprise launches and events as needed.
Benefits
Joining ElevateOS means becoming part of a forward-thinking and supportive team. Our company offers:
- Competitive salary along with performance-based bonuses.
- Flexible work schedules with options for remote work to maintain work-life balance.
- A collaborative environment that values your ideas and feedback.
Embrace the opportunity to make a significant impact in our Fitness department while enjoying great perks designed to support your professional growth and overall happiness!
Fully remote
You can work from anywhere in the world.
Gross salary
$1000 - 1500
Full time
Customer Success Manager Es/en/PT
Customer Service
CRM
Director de Cuentas
SaaS
BNamericas is Latin America’s leading business intelligence platform, with 29 years of experience covering strategic industries including Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services. We provide up-to-date news, project data, and key company and people information to help our clients make informed, strategic decisions.
As a Customer Success Manager, you will join a multicultural and dynamic environment recognized for its innovation, quality, and commitment to exceptional customer service.
Apply to this job through Get on Board.
Key responsabilities
- Ensure that customers get the most out of our product, maximising their satisfaction and success.
- Act as the main point of contact between BNamericas and our customers.
- Manage training and onboarding activities, ensuring an exceptional customer experience, including regular updates on new product features and functionalities.
- Respond to customer queries, provide guidance and tailor solutions to their specific needs and interests.
- Build and foster strong relationships based on trust to drive retention and loyalty.
- Identify potential risks that could affect renewals and propose effective measures to mitigate them.
- Work closely with the account manager, who will support your learning and professional growth.
About You
- Minimum 1 year of direct experience in similar roles such as Customer Success Executive, Customer Service Specialist, Account Manager, or Client Account Manager.
- Proven ability to manage client interactions through multiple channels (calls, video conferences, and written communication).
- Fluency in Spanish, English, and Portuguese—spoken and written—is essential.
- Strong technical skills and ability to quickly learn new software, with proven proficiency in Microsoft Office Suite.
- Experience with tools like Salesforce, Outreach, and Intercom is a plus, as is prior work in B2B, SaaS, or software companies.
- Communicative, analytical, organized, enthusiastic, and persistent, with a positive attitude toward challenges and flexibility to thrive in a fast-paced, multicultural environment.
- Able to manage multiple tasks with attention to detail and skilled at building effective relationships that enhance the customer experience.
Other Skills & Knowledge
- Experience using CRM systems and client management tools such as Salesforce, Clari, and Outreach.
- Quick learner with a strong commitment to delivering service excellence in every customer interaction.
What We Offer
- 100% remote work.
- Competitive fixed salary plus attractive monthly commissions based on performance.
- An inclusive, diverse, creative, and highly collaborative work environment.
- A dynamic and supportive team culture that promotes motivation and mutual assistance.
- At BNamericas, we value cultural diversity, teamwork, quality, and goal achievement.
Apply now and grow with us!
$$$
Full time
Customer Success Executive
Excel
Customer Service
CRM
SaaS
BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!
© getonbrd.com.
Main Responsibilities:
- Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
- Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
- Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
- Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
- Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
- Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
- Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.
What We Are Looking For:
We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.
Specific requirements include:
- A University Degree.
- Fluent communication skills in English, Spanish, and Portuguese.
- Proven experience in customer success, customer service, or account management.
- Strong technical aptitude and ability to learn software applications.
- Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
- Familiarity with Salesforce/Intercom is a plus.
- Experience in a SaaS or software company is also desirable.
The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.
Additional Desirable Skills:
While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.
What We Offer:
Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:
- Competitive monthly commissions.
- Comprehensive onboarding process and continuous training opportunities.
- An excellent working environment that promotes growth and development.
- Clear pathways for career advancement within the commercial domain.
We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere! 🌟
$$$
Full time
Especialista Soporte TI Nivel 2
Linux
Soporte técnico
Telefonía
ITIL
En BC Tecnología somos una consultora de servicios TI con más de 6 años en el mercado, especializados en la provisión de soluciones tecnológicas para sectores diversos como servicios financieros, seguros, retail y gobierno. Diseñamos y administramos portafolios de proyectos, outsourcing y formación de equipos ágiles en áreas de Infraestructura, Desarrollo de Software y Unidades de Negocio.
El área de Servicios TI es clave dentro de nuestra estructura, encargado de entregar soporte y soluciones que permitan a los usuarios internos y a los clientes mantener la continuidad operativa y maximizar la eficiencia de sus procesos de negocio. Como parte de esta área, buscamos profesionales comprometidos con la mejora continua, innovación y apoyo técnico avanzado, que contribuyan activamente a la excelencia del servicio TI en la organización.
Apply directly on the original site at Get on Board.
Responsabilidades Principales
- Gestionar y proporcionar soporte de nivel 2 a usuarios internos, atendiendo requerimientos e incidentes mediante canales telefónicos, correo electrónico, sistemas de tickets u otros medios implementados.
- Actuar como vínculo esencial entre la mesa de ayuda (soporte nivel 1) y los especialistas técnicos de diferentes áreas, garantizando la resolución efectiva y oportuna de problemas complejos que exceden el soporte básico.
- Documentar en detalle todas las atenciones y soluciones aplicadas en el sistema de gestión de incidentes y requerimientos, asegurando la calidad y trazabilidad de la información.
- Actualizar y mantener procedimientos, manuales y normativas relacionados con los servicios TI del área para asegurar estándares homogéneos y cumplimiento de buenas prácticas.
- Coordinar, monitorear y gestionar el soporte junto con proveedores externos, incluyendo la recepción y devolución de equipamiento y servicios asociados.
- Participar activamente en proyectos de mejora, renovación e innovación tecnológica del área, recomendando herramientas y soluciones que anticipen y mitiguen incidentes recurrentes.
- Contribuir a la creación y mantenimiento de una base de conocimiento que facilite la resolución eficiente de problemas comunes y avanzados.
- Realizar análisis periódicos de incidentes para detectar patrones, proponiendo e implementando medidas preventivas y mejorando continuamente la eficiencia y calidad del servicio.
- Colaborar en la elaboración de informes de desempeño, métricas de servicio y presentación de resultados a la gerencia de Servicios TI.
- Actualizar y mantener el inventario de hardware y software, apoyando la gestión de activos TI.
- Asistir en la evaluación y pruebas previas a la implementación de nuevas tecnologías o actualizaciones.
Requisitos y Competencias
Formación Académica: Técnico o Ingeniero en Tecnologías de la Información o carrera equivalente.
Experiencia: Mínimo 2 años desempeñando funciones similares en soporte TI, preferentemente en áreas de soporte nivel 2 o equivalentes.
Conocimientos Técnicos: Contar con un conocimiento avanzado en sistemas operativos (Windows, Linux), hardware, software, redes, telefonía IP y arquitecturas TI. Manejo de sistemas de tickets y herramientas de gestión de incidentes.
Habilidades Blandas: Excelentes habilidades de comunicación verbal y escrita para interactuar eficazmente con distintos usuarios y equipos técnicos.
Capacidad analítica y para resolver problemas complejos de forma eficiente y oportuna.
Organización y gestión del tiempo, con capacidad para priorizar múltiples tareas en ambientes dinámicos.
Trabajo colaborativo, proactividad e iniciativa para la mejora continua y adaptación al cambio.
Orientación al servicio y compromiso con la satisfacción del cliente interno y externo.
Disciplina para documentar procesos, incidentes y soluciones detalladamente.
Capacidad para mantener la calma y eficiencia bajo presión.
Competencia para capacitar y guiar usuarios en el manejo de sistemas y herramientas tecnológicas.
Ética profesional y respeto por la confidencialidad de la información.
Competencias Deseables
- Conocimientos en metodologías ágiles y marcos de trabajo TIIL y DevOps.
- Experiencia en coordinación directa con proveedores y manejo de contratos tecnológicos.
- Habilidades para la automatización de tareas y manejo de scripts básicos (PowerShell, Bash).
- Familiaridad con normas y estándares de seguridad de la información y gestión de riesgos.
- Certificaciones relevantes como CompTIA A+, Network+, ITIL Foundation o similares.
Beneficios y Cultura Organizacional
En BC Tecnología fomentamos un ambiente laboral colaborativo que valora la comunicación fluida y el aprendizaje continuo. Nuestra cultura está centrada en el crecimiento profesional mediante la integración y el intercambio de conocimientos entre nuestros equipos de trabajo.
Ofrecemos una modalidad híbrida, con oficinas ubicadas en Las Condes, que permite un equilibrio óptimo entre la flexibilidad del trabajo remoto y la interacción presencial.
Trabajarás en proyectos innovadores con clientes destacados de sectores diversos, en un entorno inclusivo, respetuoso y que promueve el desarrollo técnico y profesional constante.
Gross salary
$2000 - 2500
Full time
Desarrollador/a Full-Stack Soporte y Eficiencia
JavaScript
Front-end
Git
SQL
Somos un proveedor integral de soluciones financieras dedicado a impulsar un cambio positivo al tiempo que apoyamos el crecimiento y las ambiciones de administradores de activos, asignadores, instituciones financieras y oficinas familiares en todo el mundo.
Establecidos en Bermudas en 2003, hemos revolucionado continuamente la industria a través de nuestra inversión en innovación y talento.
Hoy marcamos el ritmo en el servicio de fondos y activos y nos destacamos por nuestra exclusiva solución de fuente única y plataforma unificada para todas las clases de activos que respalda toda la cadena de valor, aprovecha tecnología innovadora de vanguardia y se beneficia de la experiencia interjurisdiccional brindada por un equipo de gestión de larga data y más de 13.000 profesionales altamente integrados
Find this job on getonbrd.com.
Funciones del cargo
Buscamos un/a Desarrollador/a Fullstack con experiencia en soporte de aplicaciones, orientado/a a la resolución de requerimientos funcionales y técnicos, con capacidad de proponer e implementar mejoras tecnológicas.
Funciones principales:
- Atender requerimientos e incidencias de usuarios internos.
- Monitorear y levantar oportunidades de mejora.
- Desarrollar automatizaciones o ajustes sobre plataformas existentes o nuevos.
- Participar en el mantenimiento y evolución de sistemas core.
- Colaborar con buenas prácticas de desarrollo y flujos de trabajo establecidos (Git, CI/CD).
Requerimientos del cargo
- Título en Ingeniería Civil en Informática, Ingeniería en Ejecución o carrera afín.
- Experiencia mínima de 3 años en soporte y desarrollo.
- Experiencia en entornos financieros o regulados es un plus
- Experiencia en soporte de aplicaciones y análisis funcional.
- Conocimiento avanzado en SQL Server.
- Manejo de ETL con Visual Studio.
- Desarrollo en net framework, .NET 6 o superior y React.
- Experiencia con Git y control de versiones.
- Disponibilidad para trabajar de forma híbrida y en turnos rotativos.
Opcionales
- Experiencia en Azure DevOps y conocimiento de procesos financieros o regulados por CMF.
Condiciones
- Seguro de salud, dental, vida y catastrófico
- Lonchera
- Días administrativos
- Trabajo híbrido
- Tarde libre de cumpleaños
Partially remote
You can work from your home some days a week.
Health coverage
Apex Group Chile pays or copays health insurance for employees.
Computer provided
Apex Group Chile provides a computer for your work.