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$$$
Part time
Part-Time Virtual Assistant – Credit Repair Support
Part Time
Dispute Fox
Google Workspace
Microsoft Office
Canva
Zoom
📋 Descripción
• Asistir en la gestión de disputas de crédito, incluyendo la preparación y actualización de cartas de disputa mediante el software Dispute Fox.
• Mantener actualizados los informes de crédito y registros relacionados de los clientes.
• Responder y gestionar correos electrónicos y comunicaciones con clientes de forma profesional y oportuna.
• Brindar soporte administrativo general, como organización de documentos, programación y mantenimiento de registros.
• Participar en la gestión básica de redes sociales del negocio (responder mensajes, comentarios y consultas).
• Colaborar con el propietario del negocio para optimizar procesos y mejorar la eficiencia operativa.
🎯 Requisitos
• Experiencia previa en reparación de crédito, soporte administrativo o atención al cliente (deseable).
• Familiaridad con Dispute Fox o software CRM similar enfocado en crédito (preferible).
• Excelentes habilidades de comunicación escrita y verbal.
• Persona organizada, detallista y con capacidad para manejar múltiples tareas a la vez.
• Dominio de Google Workspace, Microsoft Office y gestión de correo electrónico.
• Conexión a internet confiable y disponibilidad para trabajar en horario EST (10 AM–12 PM).
🏖️ Beneficios
• Contrato independiente bajo los lineamientos de 20four7VA.
• No constituye una oferta de empleo; los contratistas no son empleados de 20four7VA ni del cliente.
• Las aplicaciones serán evaluadas según experiencia, habilidades y disponibilidad.
• Oportunidad de trabajar de forma remota y flexible, con potencial de colaboración a largo plazo.
$$$
Full time
Customer Support Representative
Full Time
RM
software de atención al cliente
sistemas de seguimiento de tickets
correo electrónico
📌 Rol: Customer Support Representative / Representante de Soporte al Cliente
🏢 Empresa: Day Translations
🌎 Ubicación: 100% remoto
🕒 Horario: Tiempo completo
📄 Contrato: Permanente / remoto
📋 Descripción
Buscamos un/a Customer Support Representative responsable de brindar soporte integral a los clientes mediante chat, teléfono y correo electrónico, asegurando respuestas claras, precisas y oportunas. Este rol es fundamental para garantizar una experiencia excepcional al cliente, promoviendo los servicios de traducción, interpretación y localización de Day Translations y colaborando con el equipo interno en la gestión eficiente de proyectos.
🛠️ Responsabilidades
• Atender chats, llamadas y correos electrónicos de clientes externos de manera profesional y puntual.
• Educar a los clientes sobre los costos, procesos y soluciones que ofrece la empresa (traducción, interpretación, localización y otros servicios).
• Procesar leads entrantes y colaborar con los Project Managers para definir el alcance de los proyectos.
• Informar a los clientes sobre el estado actual de sus proyectos.
• Redirigir mensajes o solicitudes a los departamentos correspondientes.
• Registrar actividades en los sistemas de seguimiento y mantener comunicación activa con el equipo.
• Cumplir con las políticas y procedimientos establecidos por la empresa.
🎯 Requisitos
• Experiencia comprobable en atención o soporte al cliente.
• Capacidad para atender llamadas entrantes durante toda la jornada laboral.
• Inglés avanzado (C1 o nativo) y fluidez en español.
• Conocimiento del sector de traducción (deseable pero no excluyente).
• Excelentes habilidades de comunicación interpersonal y multicultural.
• Alta profesionalidad, cortesía y enfoque en el servicio al cliente.
Gross salary
$3000 - 4000
Full time
Enterprise Customer Success & Onboarding PM
Project Manager
CRM
Jira
HubSpot
ElevateOS is a PropTech company delivering a community operating system for multifamily real estate. We offer an all-in-one, white-labeled platform that unifies resident apps, staff tools, access control, amenity reservations, and service workflows to reduce costs and boost NOI. Our integrations span leading Property Management Systems (PMS), hardware, and IoT providers to deliver a seamless experience for residents and onsite teams. Join our team to drive enterprise onboarding, adoption, and long-term value for large ownership groups and operators.
Applications at getonbrd.com.
What You’ll Do
- Own enterprise onboardings end-to-end: scope, project plan, timeline, risk log, weekly status, and executive roll-ups.
- Manage multiple customers/projects concurrently with meticulous attention to detail; raise flags early and keep initiatives green.
- Coordinate integrations and data flows: PMS, access control, intercoms, thermostats, SSO, and data migration/validation.
- Stand up Airtable project hubs ( intake, dependencies, RACI, issue tracker, UAT, cutover plan) with clean dashboards.
- Lead training and change management: build playbooks, deliver sessions, certify admins, and track activation.
- Maintain inbox excellence: organized email systems, crisp notes, and clear next steps after each call.
- Measure and report outcomes: time-to-live, activation/adoption, NPS/CSAT, renewal risk, and expansion signals.
- Represent the voice of the customer: document requirements, surface product gaps, and partner with Product for fixes.
What You’ve Done
4–8+ years in enterprise onboarding, customer success, or project management for B2B SaaS (PropTech a plus). Proven track record running complex, multi-stakeholder implementations with integrations and data dependencies. Exceptional attention to detail and organization—your project plans are airtight and your emails are a masterclass. Strong client communication (exec-ready), meeting facilitation, and clear written status updates. Comfortable translating business requirements into tickets, checklists, and acceptance criteria. Tools fluency: Airtable (advanced), Google Workspace, HubSpot; bonus points for Jira/Confluence and Slides.
Desirable
Experience leading enterprise implementations in PropTech or related industries; strong analytical and problem-solving skills; ability to influence cross-functionally and drive customer success metrics; resilient, proactive, and collaborative attitude; willingness to travel for enterprise launches and events as needed.
Benefits
Joining ElevateOS means becoming part of a forward-thinking and supportive team. Our company offers:
- Competitive salary along with performance-based bonuses.
- Flexible work schedules with options for remote work to maintain work-life balance.
- A collaborative environment that values your ideas and feedback.
Embrace the opportunity to make a significant impact in our Fitness department while enjoying great perks designed to support your professional growth and overall happiness!
Fully remote
You can work from anywhere in the world.
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$$$
Full time
AI Customer Service Engineer
Python
Data Analysis
Customer Service
Automation
GT Ecom BV is building and refining AI-powered customer service tooling to elevate efficiency and customer experience. This role will contribute to ongoing automation projects, including an Email Bot and related AI-driven workflows. You will collaborate with operations leaders to deploy scalable solutions, measure impact on refunds and NPS, and continuously improve AI-driven processes. The project scope includes designing new automations, maintaining and debugging Python-based pipelines, and ensuring alignment between technology initiatives and business outcomes. You will help position GT Ecom BV as a pioneer in practical AI applications within customer service, driving measurable improvements in service quality and operational efficiency.
Send CV through getonbrd.com.
Core Responsibilities
- Lead and coordinate with Team Leads across Disputes, Email CS, and Process Improvement to resolve escalations, monitor KPIs, and ensure adherence to evolving policies and automation standards.
- Review AI-generated responses, detect logic gaps, refine prompts, and tune models to improve accuracy, tone, and efficiency in customer interactions.
- Develop, test, and maintain customer service automations in Python, including debugging, QA, deployment, and monitoring.
- Design and deploy new AI-driven workflows or tools aimed at reducing refunds, boosting Net Promoter Score, and increasing operational scalability.
- Adjust operational policies and procedures based on live data to balance short-term profitability with long-term customer experience goals.
- Prototype, test, and measure new CS procedures or response flows, analyzing impact on refund rates, dispute rates, and customer satisfaction.
What You’ll Do
We’re seeking a technically proficient AI Customer Service Engineer who can bridge technology and operations. You will help build and refine AI tools that power our customer service capabilities, ensure high-quality automated interactions, and contribute to continuous process improvement. The ideal candidate can program in Python, has experience maintaining AI systems in operational settings, and possesses a practical, results-driven mindset. You’ll collaborate with Team Leads to translate business needs into reliable automation solutions, continuously monitor performance, and iterate on models and workflows to drive measurable gains in efficiency, customer satisfaction, and financial targets.
Preferred Background
- Proven experience in AI development and automation, with strong Python skills (self-taught experience welcomed).
- Hands-on history maintaining AI systems used in live operations and customer support contexts.
- Strategic problem-solver capable of identifying bottlenecks, automating processes, and delivering measurable outcomes across multiple CS functions.
- Experience collaborating with team leads to synchronize technology with day-to-day operations; openness to leadership principles.
- Prior exposure to team support or coordination; willingness to learn and grow within a dynamic, cross-functional setting.
What We Offer
- Flexible working hours with a hybrid model (based in the Netherlands preferred; remote work considered).
- Independent contractor role with potential for performance incentives.
- Comprehensive compensation package including health stipend starting in the 3rd month, annual salary increments, and health insurance coverage in year 2.
- Collaborative environment at GT Ecom BV focused on innovation in AI-driven customer service.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Health coverage
GT Ecom BV pays or copays health insurance for employees.
$$$
Full time
Customer Success Leader [Colombia Bogotá]
Excel
CRM
E-commerce
HubSpot
¿Conoces Envíame?
Somos la plataforma y API de envíos más innovadora en Latinoamérica y nuestros sistemas procesan millones de transacciones mensuales de los principales eCommerce de Chile, Colombia, Perú y México.
Nuestro propósito es:
Crear tecnologías que innovan la logística, explorando más allá de lo imaginable para entregar experiencias extraordinarias.
Tenemos una cultura muy diversa y nos encanta compartir aficiones. Escuchamos las sugerencias de todos y nos arriesgamos a probar metodologías y tecnologías nuevas. Al ser Exploradores, tenemos un profundo sentido de aventura asociado al modo en que realizamos nuestro trabajo. Estamos creando una empresa que sea líder en la industria y que a la vez, sea referente en materias de cultura organizacional y clima laboral.
© getonbrd.com. All rights reserved.
Funciones del cargo 🧩
¡Buscamos personas entusiastas, curiosas y con hambre de desafíos! Si te inspira liderar personas, aprender, crecer y explorar más allá de lo imaginable, queremos que seas parte de nuestra Gerencia Comercial como Customer Success Leader en Bogotá, Colombia.
Las Principales funciones del cargo son:
- Liderar equipos de Customer Success y Customer Care.
- Fidelizar, asesorar y capacitar a clientes sobre estrategias logísticas, niveles de servicio, funcionalidades de la plataforma, nuevos servicios, entre otros.
- Realizar visitas a las dependencias de los clientes de su cartera de manera presencial.
- Coordinar el onboarding integral, desde la integración hasta la operación, y realizar revisiones de integraciones para asegurar su correcto funcionamiento.
- Desarrollar y ejecutar estrategias comerciales y operativas, alineadas con los objetivos del cliente, buscando siempre la mejora continua y la fidelización.
Requerimientos del cargo 📋
- Enseñanza Superior Completa (Ingeniería Industrial, Ingeniería de Sistemas, Administrativo o afín.)
- 3 años de experiencia en cargos como Ejecutivo/a comercial o similar.
- 1 año de experiencia en el área E-Commerce.
Conocimientos deseables:
- Excel - Nivel Avanzado. Powerpoint - Nivel Intermedio.
- Hubspot u otro CRM.Conocimientos de conceptos de tecnología orientados a la optimización y automatización de procesos.
- Conocimientos de plataformas eCommerce.
- Conocimientos en Logística u operaciones.
- Manejo de herramientas de automatización de procesos (Make) e IA (GPT - Gemini).
Importante ⚠️
Debido a la gran cantidad de postulaciones que reciben nuestros anuncios, el proceso de revisión puede tomar tiempo. Además, es importante considerar que postular a la vacante no garantiza la participación en el proceso de selección.
Si tras la revisión, consideramos que tu perfil cumple con los requisitos del cargo, te contactaremos para invitarte a la siguiente etapa.
Beneficios 🎁
- Trabajo desde casa (Homeoffice).
- El día de tu cumpleaños tienes libre o puedes elegir uno de esa semana.
- Estructura de trabajo horizontal.
- Espacios de aprendizaje y capacitación.
- Apoyo al crecimiento personal y profesional.
- Políticas orientadas a regalar tiempo a nuestros colaboradores.
- Telemedicina 24/7, consultas psicológicas, seguro de vida e invalidez ¡y más!
¡Te invitamos a vivir la experiencia de formar parte de Envíame!
¡Mucho éxito Futuro/a Explorador/a!
Wellness program
Enviame offers or subsidies mental and/or physical health activities.
Mobile phone provided
Enviame provides a mobile phone for work use.
Computer provided
Enviame provides a computer for your work.
Fitness subsidies
Enviame offers stipends for sports or fitness programs.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Gross salary
$1000 - 1500
Full time
Customer Success Manager Es/en/PT
Customer Service
CRM
Director de Cuentas
SaaS
BNamericas is Latin America’s leading business intelligence platform, with 29 years of experience covering strategic industries including Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services. We provide up-to-date news, project data, and key company and people information to help our clients make informed, strategic decisions.
As a Customer Success Manager, you will join a multicultural and dynamic environment recognized for its innovation, quality, and commitment to exceptional customer service.
Apply to this job through Get on Board.
Key responsabilities
- Ensure that customers get the most out of our product, maximising their satisfaction and success.
- Act as the main point of contact between BNamericas and our customers.
- Manage training and onboarding activities, ensuring an exceptional customer experience, including regular updates on new product features and functionalities.
- Respond to customer queries, provide guidance and tailor solutions to their specific needs and interests.
- Build and foster strong relationships based on trust to drive retention and loyalty.
- Identify potential risks that could affect renewals and propose effective measures to mitigate them.
- Work closely with the account manager, who will support your learning and professional growth.
About You
- Minimum 1 year of direct experience in similar roles such as Customer Success Executive, Customer Service Specialist, Account Manager, or Client Account Manager.
- Proven ability to manage client interactions through multiple channels (calls, video conferences, and written communication).
- Fluency in Spanish, English, and Portuguese—spoken and written—is essential.
- Strong technical skills and ability to quickly learn new software, with proven proficiency in Microsoft Office Suite.
- Experience with tools like Salesforce, Outreach, and Intercom is a plus, as is prior work in B2B, SaaS, or software companies.
- Communicative, analytical, organized, enthusiastic, and persistent, with a positive attitude toward challenges and flexibility to thrive in a fast-paced, multicultural environment.
- Able to manage multiple tasks with attention to detail and skilled at building effective relationships that enhance the customer experience.
Other Skills & Knowledge
- Experience using CRM systems and client management tools such as Salesforce, Clari, and Outreach.
- Quick learner with a strong commitment to delivering service excellence in every customer interaction.
What We Offer
- 100% remote work.
- Competitive fixed salary plus attractive monthly commissions based on performance.
- An inclusive, diverse, creative, and highly collaborative work environment.
- A dynamic and supportive team culture that promotes motivation and mutual assistance.
- At BNamericas, we value cultural diversity, teamwork, quality, and goal achievement.
Apply now and grow with us!
Gross salary
$2000 - 2500
Full time
Customer Success
Analytics
Salesforce
Growth
HubSpot
Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. This role sits at the heart of our Client Success and Growth function, supporting client portfolios by building strong relationships, identifying opportunities for expansion, and ensuring an exceptional experience across engagement, onboarding, and delivery. You will work within a 100% remote, globally distributed environment, collaborating with sales, delivery, and administration to ensure client success while Niuro handles back-office tasks. This position contributes to long-term partnerships and scalable growth in the U.S. market and beyond.
Apply directly on Get on Board.
Key Responsibilities
- Lead client acquisition efforts through outbound (frío) and inbound channels.
- Conduct follow-ups with clients, schedule meetings, and manage ongoing communication.
- Prepare and send commercial proposals tailored to client needs and outcomes.
- Ensure accurate and up-to-date information in CRM and Niuro’s internal platforms.
- Conduct Fit-Cultural assessments to align talent with client requirements and project needs.
- Collaborate with sales, delivery, and operations to drive client success, retention, and expansion opportunities.
- Monitor client health, gather feedback, and coordinate internal resources to resolve issues and maximize value.
Requirements
We are looking for a proactive, communicative professional who can drive client engagement and growth. The ideal candidate thrives in a fast-paced, results-driven environment and enjoys building long-term partnerships with international clients.
- Degree in Industrial Engineering, Business, Commercial Engineering, or related fields.
- Conversational English required to communicate effectively with international clients.
- Strong commercial acumen and excellent communication skills to engage with both potential and existing clients.
- Organized, proactive, and detail-oriented with the ability to manage multiple priorities and deadlines.
- Experience in client-facing roles and working with CRM tools to manage pipelines and client data.
Desirable
Desirable skills and experience include:
- Prior experience in Customer Success or Sales within B2B SaaS or technology services.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and analytics to track KPIs and client health.
- Multilingual abilities (e.g., Spanish, Portuguese) and comfort communicating with diverse global clients.
- Ability to work independently, demonstrate adaptability, and demonstrate a customer-centric mindset with a problem-solving approach.
- Experience coordinating with cross-functional teams (sales, delivery, finance, operations) in a remote-first organization.
Benefits
We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.
Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.
Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.
Informal dress code
No dress code is enforced.
Gross salary
$1500 - 2500
Full time
Customer Support Specialist
CRM
Salesforce
English
HubSpot
At Niuro, we connect elite tech teams with leading U.S. companies to simplify and enhance global talent acquisition. We empower our teams by handling all administrative tasks, allowing them to focus solely on delivering exceptional results. This role is part of our customer support department, which plays a crucial role in maintaining excellent client relationships, ensuring client satisfaction, and supporting telecommunications projects leveraging advanced CRM systems. The team operates globally and collaborates closely across borders to sustain high standards of service and innovation.
Applications at getonbrd.com.
Role and Responsibilities
As a Customer Support Specialist at Niuro, you will be responsible for providing outstanding support to clients primarily over the phone. Your core objectives include managing a high volume of customer interactions efficiently while maintaining high standards of communication quality and professionalism. You will collaborate with a dynamic team in rotating shifts covering 9 AM to 10 PM EST, ensuring continuous support availability. Key tasks include:
- Handling inbound client calls empathetically and professionally.
- Utilizing CRM tools such as HubSpot, Salesforce, Zendesk, or similar platforms to document interactions and track customer issues.
- Meeting and exceeding weekly performance goals related to response times, client satisfaction, and resolution rates.
- Maintaining clear and effective communication in both English and Spanish.
- Managing multiple customer cases simultaneously without compromising quality.
- Escalating complex issues appropriately to ensure timely resolution.
- Contributing to process improvements and knowledge base updates to enhance team efficiency and customer experience.
Required Skills and Qualifications
We are seeking a highly motivated and bilingual Customer Support Specialist fluent in English and Spanish to operate in a fast-paced telecommunications environment. Candidates must be comfortable working exclusively over the phone and adept at managing high volumes of daily client interactions.
Technical and language skills:
- Fluent verbal and written communication skills in English and Spanish.
- Solid understanding of telecommunications concepts and terminology.
- Proven experience with CRM platforms such as HubSpot, Salesforce, Zendesk, or comparable systems.
Soft skills and personal traits:
- Excellent communication, active listening, and empathy to build rapport with customers.
- Patience and professionalism, especially when handling challenging situations.
- Strong organizational skills to manage numerous interactions efficiently.
- Goal-oriented mindset to achieve and exceed performance targets consistently.
- Ability to work cooperatively in a team environment with flexible schedule needs including rotating shifts.
Previous customer support experience in telecommunications or related industries is highly desirable to ensure familiarity with common client needs and troubleshooting.
Preferred but Not Required
Additional qualifications that will set candidates apart include:
- Experience working in multinational or remote teams.
- Familiarity with multiple CRM platforms and the ability to quickly adapt to new software.
- Background in handling technical or product support cases in telecommunications.
- Additional language skills beyond English and Spanish.
- Exposure to performance metrics management and continuous improvement initiatives.
Having a proactive attitude towards learning and development, and an eagerness to contribute to a collaborative team culture, will be highly valued.
Why Join Niuro?
We offer a fully remote, flexible work environment that supports your work-life balance from any location worldwide. Joining Niuro means participating in meaningful and technically challenging projects that foster professional growth and innovation in the industrial data and telecommunications sectors.
We provide continuous training programs covering both technical and soft skills, alongside leadership development opportunities to support your career progression.
Our strong administrative infrastructure takes care of hiring, payments, and more, letting you focus on your core responsibilities and personal growth.
Upon completion of the initial contract, there is the opportunity for long-term engagement and stable full-time employment within a global community devoted to technological excellence.
Informal dress code
No dress code is enforced.
$$$
Full time
Customer Success Executive
Excel
Customer Service
CRM
SaaS
BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!
© getonbrd.com.
Main Responsibilities:
- Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
- Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
- Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
- Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
- Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
- Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
- Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.
What We Are Looking For:
We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.
Specific requirements include:
- A University Degree.
- Fluent communication skills in English, Spanish, and Portuguese.
- Proven experience in customer success, customer service, or account management.
- Strong technical aptitude and ability to learn software applications.
- Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
- Familiarity with Salesforce/Intercom is a plus.
- Experience in a SaaS or software company is also desirable.
The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.
Additional Desirable Skills:
While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.
What We Offer:
Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:
- Competitive monthly commissions.
- Comprehensive onboarding process and continuous training opportunities.
- An excellent working environment that promotes growth and development.
- Clear pathways for career advancement within the commercial domain.
We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere! 🌟
Gross salary
$2000 - 3000
Full time
Network Support Engineer
CRM
Firewall
Windows
IT Support
ElevateOS is a PropTech leader powering thousands of multifamily properties across the United States and Canada. Our all-in-one platform unifies resident apps, smart building integrations, concierge services, access control, and more to streamline operations and elevate the resident experience. We partner with top developers, owners, and managers to bring luxury, efficiency, and reliability to residential living. The Network Support Engineer will play a pivotal role in onboarding new properties, configuring secure network integrations, and coordinating with vendors and property IT teams to ensure seamless implementation and ongoing support. This role helps bridge property staff, third-party IT providers, and ElevateOS product/engineering teams, contributing to scalable, robust integrations that empower our customers and drive platform adoption.
Apply without intermediaries from Get on Board.
Key Responsibilities
- Guide new properties through technical setup of ElevateOS integrations, ensuring aligned timelines and successful onboarding.
- Assist with firewall configurations and static IP setups in collaboration with property IT teams.
- Coordinate software installations for partner systems (e.g., Salto Space, Dormakaba Ambiance, Schlage Engage) and provide installation documentation.
- Diagnose and troubleshoot integration issues across routers, firewalls, NAT, and port forwarding; resolve IP conflicts and connectivity problems.
- Serve as Tier 2 support for hardware/software integrations (Salto KS & Space, Dormakaba, Brivo, Schlage, Igloohome, and other smart building tools).
- Collaborate with ISPs, property techs, and vendors to ensure reliable services and address technical blockers.
- Escalate API or system-side issues to product/engineering as needed and document recurring issues for product improvements.
- Partner with implementation and client success teams to ensure high levels of property satisfaction and successful deployments.
Required Skills and Experience
Ideal candidates have 1–3 years of IT support, onboarding, or technical implementation experience. They possess a solid understanding of networking fundamentals (IP addressing, DHCP, NAT, port forwarding, firewall rules) and are comfortable in Windows-based environments. Experience working with smart lock/access systems (e.g., Salto, Dormakaba) is a strong plus. Familiarity with CRM or ticketing tools (Zoho Desk, Freshdesk, or similar) and the ability to communicate complex technical concepts in plain language to property managers are essential. A background in hospitality tech, PropTech, or multifamily property systems is advantageous. Strong collaboration, troubleshooting, and documentation skills are required.
Desirable but Not Required
Experience in hospitality tech, PropTech, or multifamily property systems; prior exposure to integration projects or API-based work; knowledge of cloud networking concepts and VPNs; bilingual abilities in English and another language commonly used in client properties.
Benefits
Joining ElevateOS means becoming part of a forward-thinking and supportive team. Our company offers:
- Competitive salary along with performance-based bonuses.
- Flexible work schedules with options for remote work to maintain work-life balance.
- A collaborative environment that values your ideas and feedback.
Embrace the opportunity to make a significant impact in our Fitness department while enjoying great perks designed to support your professional growth and overall happiness!
Fully remote
You can work from anywhere in the world.
$$$
Full time
Senior Technical Support Lead
QA
Soporte técnico
English
Windows
Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. Niuro empowers projects by providing autonomous, high-performance tech teams, specialized in partnering with top-tier U.S. companies. We offer continuous professional growth opportunities, training in technical and soft skills, and leadership development to ensure success in innovative and challenging projects. Additionally, we handle all administrative tasks, including hiring, payments, and training, allowing our teams to focus on delivering exceptional results. Our priority is to foster a collaborative environment where talent can grow and reach its full potential.
© Get on Board. All rights reserved.
Key Responsibilities
- Lead and coordinate the technical support team to resolve platform incidents efficiently.
- Manage user requests via Zendesk, ensuring SLA compliance and high-quality responses.
- Troubleshoot and diagnose issues in Windows environments and document fixes.
- Communicate recurring issues to QA and engineering teams for long-term improvements.
- Maintain technical documentation and internal knowledge bases.
- Monitor team performance and contribute to process improvements.
Requirements
Must-Have: 4+ years of experience in technical support or QA roles; hands-on experience with Zendesk operations and ticketing workflows; strong Windows OS troubleshooting and diagnostic skills; familiar with trading systems such as MetaTrader, cTrader, or NinjaTrader; excellent communication skills in English (written and verbal).
Nice to Have
Previous experience as a QA Engineer or leading small support teams; understanding of financial or trading system architecture; strong ownership, analytical mindset, and leadership potential.
Benefits
We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.
Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.
Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.
Informal dress code
No dress code is enforced.
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Gross salary
$800 - 1300
Full time
Linux Support Engineer
Linux
Sysadmin
Virtualization
CentOS
Ready to make a real impact and work with a respected leader in the field since 2008? Join RapidSeedbox as a Linux Support Engineer and transform user experiences while shaping the future of digital freedom.
As a Linux Support Engineer at our company, you will provide world-class technical support to our customers and Linux system administration support to the company’s infrastructure.
About us:
We are a remote SaaS company with a mission to provide online anonymity to people worldwide. With a rich history in the Hosting and Networking domain, we've been operating in the anonymity space since 2008, serving thousands of active clients. With a clear vision for the future, our remote, passionate, and diverse team is continuously expanding, and we are on the lookout for talented individuals to join us on our exciting journey.
Watch the introductory video of our CEO and Founder: https://www.youtube.com/watch?v=pZ_Z9yq4ZYI
This posting is original from the Get on Board platform.
You will be responsible for:
- Providing world-class support to our customers with technical and non-technical issues, with 95%+ positively rated conversations (out of all rated conversations.)
- You are 99.5% capable of resolving all customer inquiries, tickets, and warnings generated by monitoring systems without the intervention of L2 and L3 support.
- Writing excellent articles for our clients and maintaining existing ones, to improve the efficiency of our support system and add more value to our customers.
- Taking QA (Quality assurance) duties throughout the organization to test our deliverables.
- Providing exceptional onboarding experiences for new users, especially in the first 90 days (when most clients churn), through great support
- Demonstrate a consistent desire for learning and growth in your field and role by asking specific questions and making suggestions for improvement.
- Submitting required reports regularly and maintaining ownership of your key performance indicators (the critical driving numbers of your seat).
Qualifications and requirements
Must-to-have Competences
- Experience in System Administration and Customer Support
- 2 years of experience working with Linux and good knowledge of Linux-based environments (Ubuntu, RedHat, Centos).
- Sufficient understanding of networking and simple troubleshooting
- Proficiency in managing virtualization technologies such as OpenVZ, KVM, and SolusVM.
- Expertise in monitoring systems like Zabbix, Nagios, Grafana, and Prometheus for maintaining robust infrastructure performance.
- Proficiency in shell scripting using Bash for automation and task simplification.
- Advanced English proficiency
- Availability to work from 5 PM to 1 AM (Central European Time)
Desirable skills
- Experience in WHMCS and Intercom is not obligatory, but very welcomed
What’s in it for you:
- Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
- Unlimited Paid Time Off: Take as many days as you need to ensure you are well-rested and ready to tackle new challenges.
- Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
- Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.
Fully remote
You can work from anywhere in the world.
Gross salary
$1000 - 1300
Full time
Soporte de Redes
Routing
Soporte técnico
English
Service Now
En BC Tecnología nos especializamos en consultoría y servicios IT para sectores financieros, seguros, retail y gobierno. Actualmente buscamos integrar un profesional en soporte de redes para un proyecto presencial en Planta Nueva Victoria, Región de Tarapacá, que tiene una duración mínima de 6 meses y que forma parte de nuestra cartera de servicios en administración y soporte tecnológico. Este proyecto es clave para mantener la infraestructura de red y apoyar la operación eficiente en terreno, dentro de un entorno con altos estándares de gestión y normativas de seguridad.
Apply through Get on Board.
Responsabilidades
- Instalación, configuración y soporte de infraestructura de red en terreno.
- Resolución de incidentes y requerimientos conforme a SLA, utilizando herramientas como ServiceNow.
- Apoyo en proyectos TI/OT, incluyendo ampliaciones de red y obras menores.
- Trabajo mixto entre oficina y terreno (50% - 50%), con documentación detallada de cambios y coordinación con usuarios y áreas técnicas.
- Cumplimiento de normativas de seguridad, salud y medioambiente durante todas las labores.
Requisitos del cargo
- Título profesional en Ingeniería en Redes, Conectividad y Redes, Informática o carrera afín.
- Mínimo 3 años de experiencia en soporte de redes empresariales.
- Inglés técnico intermedio, principalmente para lectura de documentación y comandos.
- Licencia de conducir clase B con al menos 1 año de antigüedad.
- Conocimientos técnicos sólidos en switches Cisco capa 2, routers Cisco y firewalls Fortinet (NAT, routing, políticas).
- Experiencia en administración de redes WiFi bajo controlador Cisco WLC.
- Cableado estructurado, enlaces inalámbricos y manejo de racks de comunicaciones.
- Monitoreo de red mediante herramientas especializadas como ServiceNow.
Certificaciones deseables
- Certificación CCNA.
- Certificación NSE 4.
- Certificación ITIL Foundation.
Beneficios
En BC Tecnología promovemos un ambiente de trabajo colaborativo que valora el compromiso y el aprendizaje constante. Nuestra cultura se orienta al crecimiento profesional a través de la integración y el intercambio de conocimientos entre equipos.
La modalidad del proyecto es presencial en Planta Nueva Victoria con jornada 4x3 (08:00 a 20:00 hrs.).
Se provee residencia y alimentación en faena por motivos logísticos y continuidad operativa.
Health coverage
BC Tecnología pays or copays health insurance for employees.
Computer provided
BC Tecnología provides a computer for your work.
Gross salary
$1800 - 2500
Full time
Zendesk Engineer
JavaScript
CRM
Automation
Slack
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
This job is original from Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.