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Gross salary $1200 - 1500 Full time
Ingeniero de Soporte de Sistemas y Atención a Clientes
  • senegocia.com
  • Santiago (In-office)
JavaScript .Net HTML5 jQuery

En Senegocia, una plataforma de comercio electrónico B2B con 25 años de trayectoria y operaciones en Chile, Argentina, Perú, Ecuador y Colombia, trabajamos en facilitar transacciones por más de US$570 millones anuales entre compradores y proveedores. El candidato trabajará en el equipo de operaciones de sistemas para garantizar la continuidad y disponibilidad de la plataforma de servicios, liderando acciones para revisar, definir y ejecutar requerimientos técnicos, optimizando procesos y asegurando la calidad del servicio para clientes y socios estratégicos en la región.

This job is exclusive to getonbrd.com.

Funciones principales

  • Velar por la continuidad operativa de los sistemas informáticos de la plataforma de servicios.
  • Revisar y determinar requerimientos técnicos, priorizar incidentes y ejecutar acciones correctivas y preventivas.
  • Colaborar con equipos de desarrollo, soporte e infraestructura para mantener la disponibilidad y el rendimiento.
  • Monitorear métricas de servicio, gestionar incidentes y realizar mejoras continuas en procesos y herramientas.
  • Documentar procesos, procedimientos y cambios relevantes para la operación de la plataforma.
  • Participar en iniciativas de optimización y automatización para reducir tiempos de respuesta y fallos.

Requisitos y perfil buscado

Buscamos un profesional con experiencia en gestión de operaciones de sistemas o áreas de plataforma tecnológica. Debe ser capaz de diagnosticar problemas, priorizar tareas y coordinar con distintos equipos para garantizar la disponibilidad y calidad del servicio. Se valorará experiencia en entornos de comercio electrónico y en plataformas de alta demanda. Habilidades clave: resolución de problemas, comunicación efectiva, pensamiento analítico y enfoque orientado al cliente. Idiomas: español; inglés técnico deseable para colaborar con equipos regionales.

Estudios: Ingeniero Informático, Ing. En Computación

  • Experiencia Laboral: Al menos 3 años de experiencia en trabajos afines.
  • Conocimiento en Servidores con SO Windows, Linux,
  • Experiencia en administración de base de datos SQL Server 2008 o superior.
  • Deseable conocimientos en ASP Clásico, ASP.NET C#, MVC Framework, HTML, JavaScript, Jquery, Json, XML, Angular JS, Angular 2+, Entity Framework.
  • Experiencia demostrable trabajando en áreas de Ingeniería (Proyectos de mejoras) y de Soporte (mantenimiento) de sistemas informáticos Windows.
  • Conocimientos en administración de servicios de TI con orientación en las buenas prácticas.
  • Conocimiento en Plataforma de virtualización: Hyper-V.

Beneficios

En Senegocia podrás encontrar un ambiente agradable, en donde te invitamos a formar parte de un equipo exigente que busca el crecimiento de todos sus colaboradores con posibilidades de investigar, aprender y crear soluciones innovadoras.
Además, ofrecemos:
  • 3 meses de prueba, luego contrato indefinido.
  • Acceso a plataformas de estudio.
  • Tarde libre para el día de tu cumpleaños.
  • Actividades de equipo.
  • Tarjeta Sodexo

Health coverage senegocia.com pays or copays health insurance for employees.
Computer provided senegocia.com provides a computer for your work.
Informal dress code No dress code is enforced.
Beverages and snacks senegocia.com offers beverages and snacks for free consumption.
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Gross salary $1800 - 2500 Full time
Zendesk Engineer
  • Niuro
JavaScript CRM Automation Slack
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.

This job is original from Get on Board.

Role and Responsibilities

  • Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
  • Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
  • Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
  • Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
  • Provide ongoing support and adjustments based on user feedback and evolving requirements.
  • Document configurations, processes, and best practices to maintain a knowledge base for the team.

Required Skills and Experience

We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.

Desirable Skills and Qualifications

Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.

Benefits and Work Environment

We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.

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