About SA Expeditions
SA Expeditions is a unique travel-tech incubator blending leads, operations, and technology with a premium product vision. We empower a small, focused, senior team to shape the frontend stack, influence product direction, and deliver world-class user experiences for luxury travel designers. This role sits at the intersection of operations excellence and product enablement, driving transformations that scale impact while preserving craftsmanship.
Project scope centers on re-engineering the Rokitplace value chain by turning manual, high-friction tasks into elegant, AI-assisted workflows. The goal is to unlock 10x growth in designer output without compromising quality or team well-being, and to embed data-driven, automated processes across planning, booking, and design validation. You will work closely with product, design, and engineering to design scalable automation that improves speed, accuracy, and satisfaction for both internal teams and our discerning clients.
This job offer is on Get on Board.
What you’ll do
- Lead the design and implementation of automated, end-to-end workflows that optimize the Rokitplace value chain for luxury travel design and fulfillment.
- Apply lean principles (Muda, continuous flow) to identify bottlenecks, waste, and opportunities for automation that scale impact across the organization.
- Collaborate with product and design to translate business goals into automated solutions, dashboards, and governance models.
- Develop and deploy AI-assisted tooling to reduce manual tasks, improve accuracy, and accelerate designer output by 10x.
- Establish metrics, monitoring, and incident response for automation pipelines to ensure reliability and continuous improvement.
- Mentor and align with a senior, focused team to ensure solutions are robust, maintainable, and aligned with product vision.
- Champion user-centric design and performance excellence, balancing speed with quality and safety in automated workflows.
- Own the backlog, define acceptance criteria, and validate outcomes with stakeholders across design, ops, and tech teams.
Requirements
- Proven Process Mastery: Experience in Business Process Optimization (BPO) or Operational Excellence, with a deep understanding of Lean Manufacturing or Six Sigma methodologies.
- AI Implementation: A track record of actually deploying AI tools or automation workflows to solve specific business bottlenecks.
- Change Management: Experience leading teams through technical or operational transitions.
- Data Literacy: Ability to look at "Yield" and "Cycle Time" data to prove the ROI of your process changes.
- Industry Agnostic: We value the fact that you’ve seen how things work in different sectors; your ability to adapt that knowledge to travel is your greatest asset.
Nice to have
Experience leading automation initiatives in incubator or startup environments; exposure to AI/ML-assisted tooling; familiarity with luxury or premium product markets; ability to balance rapid iteration with rigorous quality controls; a passion for travel and curiosity about diverse cultures.
Benefits
We are not just a travel company; we are a laboratory for human potential. We provide the leads and the tech; you provide the "Intelligence Layer" that makes it all work at scale. You’ll have a seat at the table and help shape how our incubator grows.
SA Expeditions is a curated travel technology company building an elevated marketplace for independent travel designers and global suppliers. As a Senior Frontend/UX Engineer, you’ll join a focused team (PM, Tech Lead, Solutions Architect) to lead the front-end evolution of the product experience. You’ll shape interfaces that remove admin drag and empower designers to scale earnings, delivering high-performance, luxury experiences across multiple platforms.
Apply at the original job on getonbrd.com.
What You’ll Build
- Lead the frontend evolution of a curated marketplace, delivering fast, accessible, and visually luxurious interfaces.
- Own the Quoting Tool, a high-speed dashboard for itinerary creation and booking management.
- Develop the DMC Portal for global suppliers to confirm services and manage digital invoicing with precision.
- Craft dynamic, client-facing itinerary delivery experiences that elevate perceived value and satisfaction.
- Architect and maintain a scalable design system, prioritizing reusability and performance.
- Collaborate with Solutions Architects to integrate complex APIs and financial logic, while maintaining a strong focus on UX and cognitive load.
Who You Are
Desirable
5+ years of professional frontend experience with strong UI/UX design skills. Proficiency with Figma and translating designs into pixel-perfect, responsive code. Experience handling complex state and nested data (multi-city, multi-day itineraries). Performance optimization for global users and a collaborative mindset to integrate APIs and financial logic. A portfolio demonstrating luxury, high-fidelity interfaces in the travel domain is a plus.
Benefits
Opportunity published on Get on Board.
What You’ll Build & Manage
- Own the frontline support flow for luxury design teams, delivering elegant workarounds and rapid resolutions to keep $10k+ bookings moving.
- Develop and maintain an automated guardrails system with E2E tests (Playwright, Cypress, or Selenium) to prevent recurring issues.
- Build a knowledge base of workarounds and known issues to empower designers and affiliates to self-serve problems before they reach support.
- Collaborate with PM and Tech Lead to prioritize the product roadmap based on frontline pain points and recurring themes.
- Utilize Chrome DevTools, Postman/Insomnia, and SQL to investigate data and troubleshoot complex SaaS interactions.
- Champion a user-centric approach, translating technical root causes into empathetic, clear communication for high-net-worth stakeholders.
Role Overview
We are seeking a Technical Support Engineer with a passion for QA and automation to join SA Expeditions. You will bridge the gap between luxury travel designers and our technical team, transforming reactive support into proactive quality. You will be tracing root causes in real-time, craft automated tests to prevent regressions, and build a trusted knowledge base that accelerates problem-solving. The ideal candidate thrives in a fast-paced, high-expectation environment and is fluent in English, capable of handling high-pressure communications with premium clients and partners.
Desirable Skills
Benefits & Perks
We are an incubator for human expertise, and you are the person who keeps that expertise moving. You won't be tucked away in a ticket queue; you will be a high-visibility member of a senior team. At SA Expeditions, your support tickets aren't just chores—they are the blueprints for our next round of automation and product evolution.