You'll be the product owner for our marketing technology stack — the infrastructure that connects our platform to the channels where travellers discover us. This is a technical PM role at the intersection of product, engineering, and marketing. You won't be running campaigns yourself; you'll be building and improving the products and systems that make campaigns possible, measurable, and scalable.

Your scope spans three areas: Paid Acquisition (PPC & Mobile), Technical SEO, and LLM Discovery - a new frontier where we're making our inventory accessible to AI agents and chatbots.

1. Paid Acquisition & Mobile

• Integrations with Google Ads and other ad platforms using APIs and Tag Manager
• Internal campaign management to scale across markets
• Mobile growth (App campaign, AppsFlyer, Firebase)
• Attribution systems (Web to App, affiliate tracking, UTMs)

2. Technical SEO

• Core SEO infrastructure: sitemaps, indexing, robots.txt, meta tags, redirects, URL structure
• Partner with SEO/content teams and manage content delivery at scale
• SEO tools such as Google Search Console and Semrush

3. LLM Discovery (AI)

• Build strategy for visibility in AI/LLM platforms
• Develop integrations to distribute inventory to AI ecosystems

Must-have

• 4+ years of experience in Product Management or MarTech
• Experience with growth and performance marketing.
• Google Ads + attribution knowledge
• Mobile measurement + ATT experience
• Understanding of technical SEO
• Comfortable owning backlogs, writing specs, and driving sprints

Nice-to-have

• Experience with marketing tools, consent/privacy, and affiliate systems
• Exposure to LLM/AI discovery
• Marketplace/e-commerce/OTA background

• Engaging work on a product that enables millions of travelers to book their trips daily;
• Full-time remote working: 5 days week, 8 hours per day;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite in Thailand;
• High-growth start up international environment.
  

Why This Role

• Broad ownership across PPC, SEO, and AI
• Work on cutting-edge LLM discovery
• Impact millions of travelers across markets
• Lean, high-ownership team

We are a modern men’s skincare brand rooted in ancient wisdom—focused on simple, 100% natural ingredients with zero shortcuts. Our mission is to build the #1 personal care brand for health-conscious, high-performing men who value discipline and results.

Co-founded by Sahil Bloom, we are an early-stage company with high velocity, high standards, and a bias toward execution.

This is not a traditional marketing role. This is a hands-on growth operator position.

As the second full-time hire, you will own growth end-to-end—working directly with the CEO and collaborating closely with the founding team. You will build, test, execute, and scale everything from scratch.

If you need structure, this role is not for you. If you build systems through action and iteration, you will thrive here.

• Launch campaigns rapidly across channels; iterate based on performance
• Test creative angles, messaging, and offers continuously
• Kill underperforming initiatives quickly and scale winners

• Build and scale an organic seeding program (identify, outreach, send product, track ROI)
• Develop and manage creator relationships across TikTok, Instagram, YouTube Shorts, and Pinterest
• Actively participate in content creation—not just strategy

• Launch and grow a creator community ecosystem
• Own affiliate strategy (ShopMy or similar platforms)
• Manage organic + paid creator partnerships

• Analyze performance across all channels (ads, organic, email, landing pages)
• Optimize for conversion and revenue, not vanity metrics
• Identify trends, patterns, and opportunities through data

• Build growth infrastructure (campaigns, launches, playbooks)
• Operate lean with limited resources while outperforming competitors
• Leverage AI tools to increase output and efficiency

• Proven experience in growth marketing, creator marketing, or community-led growth
• Deep understanding of the creator economy (TikTok, Instagram, YouTube)
• Strong execution mindset—you ship fast and learn faster
• Data-driven with experience analyzing performance metrics and ROI
• Hands-on experience using AI tools such as ChatGPT, Claude, MidJourney, or similar (non-negotiable)
• Ability to thrive in a fast-paced, ambiguous, early-stage environment
• Ownership mentality—you operate like a founder

• Experience with ShopMy, Shopify, Meta Ads Manager, Klaviyo
• Background in eCommerce or DTC brands
• Experience with offline activations, wholesale, or distribution

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who you are:

Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Product and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets.

• Specialized subject matter expert and escalation resource within the Support organization
• Assists Customer Support Representatives (L1) with on-demand live inbound support requests
• Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases
• Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s)
• Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution
• Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process
• Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required
• Continually assesses support processes to identify potential improvements
• Attend product team meetings and sprint reviews regularly.
• Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3)
• Submits major bug information drafts within their associated product group(s) to Support Product Managers
• Submit feedback to the Manager of Customer Support regarding the Customer
• Support Representative’s (L1) escalation notes & customer-facing communications

• To perform this job successfully, an individual must be able to perform each essential duty
• satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
• ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BA/BS in Computer Science or equivalent combination of education and experience.
• 1+ year of experience with GoHighLevel Product
• This is a promotable opportunity for a Customer Support Representative (Level 1).
• Excellent oral and written communication skills as it relates to technical and product concepts
• Demonstrates a proactive motivation to solve tough technical problems.
• Ability to work independently and as part of a team.
• Outstanding attention to detail and personal organization.
• Must be self-motivated and know when to escalate or seek guidance.
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment
• Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat
• Comfortable conversing over live Zoom and Phone conversations is a requirement
• 1-3 yrs of experience with inbound and outbound phone calls, not required but a plus!
• 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus!
• Superior customer service skills.
• Outstanding analytical and problem-solving skills
• Strong interpersonal skills
• Ability to explain complex technical concepts.
• For anyone applying from the Support department, this is a promotable opportunity for CSR 2

• Fluent in English.
• Demonstrated verbal and written communication skills.

• A Laptop
• USB headset (customer facing) or working mic and speakers on the laptop
• USB webcam or a working and quality webcam built into the laptop
• Reliable high speed broadband connection
• Your internet speed should be at least 20 Mbps download speed range for quality video/Zoom calls

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

#LI-Remote #LI-KK1

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

We are looking for a Brand Designer who believes the website is the portfolio of a company’s identity. You have a strong understanding of visual storytelling and can translate our brand voice into a cohesive experience throughout our website and other collateral. You are able to work in a collaborative environment, where you’ll be expected to ideate and refine ideas with stakeholders. You’ll be expected to pass off and communicate your design for development. You will own our design system and ensure it is applied consistently, integrating modern AI-assisted workflows to maximize your creative time. You’ve worked closely with growth teams, and understand what it takes to test and iterate designs. You will dedicate 70% of your time to elevating our web presence and 30% to broader brand assets.

• Apply the brand identity to the marketing website, ensuring pages are visually stunning, on-brand, and easy to navigate
• Design high-impact landing pages that balance brand storytelling with performance marketing needs, utilizing AI to rapidly iterate on layout concepts and variations
• Collaborate with our Web Marketing team to ensure the visual integrity of the brand is maintained from Figma to the browser.
• Hand-off and see through the execution of assets to a development team
• Enhance our scalable design system in Figma that allows the marketing team to self-serve for smaller tasks without breaking the brand
• Design static assets for email campaigns, social media, and digital ads, leveraging AI tools to speed up production tasks like resizing and background extension

• 4+ years in brand or digital design at a SaaS company
• Bachelors with an emphasis in graphic design, or web design
• Exceptional grasp of typography, layout, and color theory. You know how to make a page look enterprise.
• Has experience working with web/CRO/growth teams to improve the web experience
• Mastery of Figma for web/layout and Adobe Creative Cloud (Illustrator/Photoshop). Familiarity with generative AI tools (e.g., Midjourney, Adobe Firefly, Gemini), for creating assetings, or moodboarding is a plus.
• You understand how brand design translates to code (grids, responsiveness, web fonts) but you will not be expected to write code.
• Working with tools like Spline or Rive is a plus
• An understanding of HTML/CSS is a plus
• Travel: 1% (i.e. annual company events, etc.)
• Compensation: $90,000 - 110,000 Base | Bonus eligible

💻 Recruitment Process

Interviews can feel unpredictable - we get that. Here is the expected process for this role:

- Recruiter Screen (30 minutes)

- Hiring Manager Interview (30 minutes)

- Team Panel Interview (45 minutes)

- Chief Marketing Officer Interview (30 minutes)

- CEO Interview (30 minutes)

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognition programs 

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

The Company

2025 Deloitte Technology Fast 50 Canada Recipient 🏆

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

We are currently seeking a Client Success Team Lead to join our growing team and help us exceed customer expectations. Within this role you will manage a team of support analysts, ensuring the delivery of high-quality work while fostering a customer-first mindset. You will play a critical role in leading, guiding, and motivating the team to achieve their goals and deliver exceptional support to our clients. This role may require up to 50% travel.

• Define team and individual goals, training plans, and career development objectives
• Conduct regular one-on-one meetings with team members to monitor progress and support their growth
• Perform annual performance reviews for your team members
• Collaborate with other team leads to identify training needs and develop solutions
• Assist in the recruitment, onboarding, and effective ramping of new team members

• Track key metrics for individuals and the team, such as response times, resolution rates, customer satisfaction ratings, and other metrics
• Prepare reports on team performance, client feedback and other relevant metrics identifying trends, patterns, and areas for improvement
• Implementing strategies to enhance team performance

• Serve as the primary escalation point for external/internal clients regarding issues that cannot be resolved by frontline agents
• Provide expert-level troubleshooting and resolution for complex technical issues
• Liaise with cross-functional teams to diagnose, troubleshoot, and find resolutions for critical issues that have a significant impact on the business, its operations, or its customers.
• Ensure client satisfaction by addressing and resolving their inquiries and concerns in a timely and efficient manner, while providing clear and effective communication throughout the resolution process.

• Provide consistent oversight on ticket progress to make certain client timelines and expectations are met
• Ensure the team follows established quality standards and adheres to company and departmental policies and procedures
• Conduct quality audits as well as ensuring product knowledge and technical skills are maintained across the team to support client demand and industry trends

• Continuously evaluate and improve client success processes, tools, and workflows, to enhance efficiency and effectiveness 
• Collaborate with other departments to streamline processes and deliver a seamless client experience
• Contribute and improve on effective internal business processes for support-related customer communication, queue management, prioritization, and assignment

• Ability to research and troubleshoot software and technical issues
• Experience working with Help Desk, Ticketing, or CRM Software
• Thorough understanding of modern web application support methodologies 
• Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure
• Mastery of office productivity suites such as Microsoft Office and Google Docs

• 3 - 5 years of experience in the utility software industry
• 3 - 5 years people management
• Experience with CRM software (FreshDesk, Jira, Zendesk)
• Previous experience in leading a team of 5+ people
• Strong experience in relationship building
• Previous experience with CIS, ERP, EAM software applications

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minutes Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.


🧑‍💻 Stage 2: Take Home Assignment

The test has a 3-day deadline and focuses on assessing your skills in key areas related to the role. We’re more interested in your problem-solving approach than perfection


👥 Stage 3: 1-hour Final Interview 

If the assignment goes well, you'll move on to the final interview. You'll get to meet our Client Success Team. This is a great opportunity to show off your skills. We value collaboration, so we'll discuss the assignment together. We’re interested not just in your final solution, but also in your thought process and how you got there.


🤝 Stage 4: Optional 15mins Meet & Greet with our Director of Client Success

This is a casual opportunity to meet Shelley, ask any questions you have about the role or the team, and get a feel for our company culture. There’s no pressure, it’s just a chance to connect and learn more about how we work.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $500 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification 

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion 

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations 

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.