Trabajos Remotos en Atención al Cliente

Who We Are at Emora Health:
Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other personal challenges and experiences.
Emora Health is a venture-backed company with a vision of providing more effective and more personalized care for every child, teen and young adult in need. Our therapists help children, teens and young adults learn new behaviors and healthy coping strategies to reach life-changing milestones faster and build life-long skills and resilience for a brighter future. You can learn more about us on our website.
Operations & Support Associate at Emora Health:
We are looking for a dynamic candidate to join the rapidly evolving and high-growth business at Emora Health. The role involves partnering closely with new and existing clients, as well as our clinical team of therapists and psychologists, to provide the best client experience possible while under our care. This will be a role with significant ownership across hands-on interactions with clients, strategic thinking around improving workflows, and identifying gaps and needs in our client engagement and onboarding strategy. This role will also own new operational projects as they arise to support the growth and scalability of the business.
This position is critical in ensuring clients receive the care that they need and that Emora Health can reach the most clients with the highest quality of care. This role will be an early member of a growing world-class operations and support team that will enable better care for clients across the United States.
What You’ll Do:

• Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing care

• Partnering closely with our therapists and psychologists to help with seamless coordination of care

• Identify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategies

• Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing

• Analyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them.

• Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvements

• Working cross-functionally with operations, leadership, and clinical teams

Who You Are:

• Passionate about supporting clients and their families in providing life-changing behavioral healthcare

• An empathetic communicator who can understand and connect to a broad range of clients, families, and their needs

• Able to handle client interactions across phone, text, and email, demonstrating warmth and empathy, with a focus on de-escalation when necessary.

• Passionate about using AI to improve your own productivity and productivity of the team

• Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple client processes, inquiries, and projects

• Demonstrated strengths in planning, time management, problem solving, and attention to detail

• Ability to work US Eastern Time hours

• Experience with Google Sheets or Excel, with the ability to manage reporting

What We Offer

• Opportunity for career growth

• A chance to make a tangible difference in our clients lives

• A diverse and international team devoted to Emora Health’s mission

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

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About the company At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide. Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale. Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe. About the role As Vice President of Population Health, you will lead and scale Covera’s Protect Seniors program, a core pillar of the company’s AI-driven quality platform. This role sits at the intersection of Customer Success and Operations - owning the performance and growth of a proven population health model while serving as the primary relationship owner for our health plan and PCP partners. You will partner closely with the Executive Leadership Team to drive strategy, execution, and outcomes, operating at the center of Covera’s ecosystem across payers, provid

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Deep Fission is a nuclear technology company pioneering the development of a revolutionary deep borehole pressurized water reactor. We recently completed a private placement financing and Alternative Public Offering and are now operating as a public company while maintaining our startup agility and innovation focus. With strategic partnerships in place, strong private and public investment, and active engagement with the U.S. Nuclear Regulatory Commission (NRC), we are executing our next phase of growth as we advance our groundbreaking nuclear technology toward commercial deployment. Job Summary: This position is a nuclear engineer who supports the design, development, and safety analysis of nuclear reactors. Functions within this role include performing calculations and analyses to support nuclear and radiological safety, shielding design, reactivity and criticality control, and core design. Key Responsibilities: Execute design, analysis, or evaluation activities using sound engineering principles

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At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Tier II/III UC Support Engineer serves as the primary point of contact for all customer support requests within the Unified Communications Practice. This role is responsible for providing advanced technical support, troubleshooting, and resolution of issues related to UC technologies. The engineer handles system outages, performs triage across hardware, software, and network layers, and ensures timely resolution of incidents ranging from minor to complex. Additionally, the role involves collaboration with internal teams, vendors, and customers, and participation in deployment and enhancement projects such as Microsoft Teams and Session Border Controllers.

Key Responsibilities

• Act as the focal point for customer support requests via voice, email, web, or live calls.
• Provide first-line support for system outages, emergencies, and critical issues.
• Perform triage and troubleshooting of hardware, software, and network-related problems.
• Assess customer requirements and recommend appropriate configurations.
• Manage and administer videoconferencing and AV systems.
• Monitor system performance and respond proactively to errors and alerts.
• Ensure timely resolution or escalation of issues and maintain SLA compliance.
• Maintain accurate and complete documentation through internal ticketing systems.
• Collaborate with internal teams, field engineers, vendors, and partners.
• Support integrations and provide basic application programming when required.
• Participate in UC-related projects including Teams and SBC design, deployment, and upgrades.
• Initiate billing processes where applicable.
• Collect and analyze usage statistics and repair logs.
• Perform after-hours support when required.

Technical Expertise

• Strong experience in Unified Communications support environments.
• Expertise in Microsoft Teams and Skype for Business.
• Hands-on experience with VoIP technologies and Teams Direct Routing.
• Experience with Session Border Controllers (AudioCodes, Ribbon).
• Knowledge of Microsoft O365 and Azure environments.
• Experience with integrations between Microsoft Teams and platforms like Genesys Cloud/Connect.
• Understanding of networking concepts for telecom solutions.
• Knowledge of Active Directory, DNS, DHCP, and cloud platforms (Azure/AWS).
• Ability to troubleshoot complex system and network issues.

Competency

Personal:

• Strong interpersonal skills, high energy, integrity, and adaptability.
• Results-oriented with strong problem-solving abilities.
• Ability to handle challenging situations effectively.

Leadership:

• Ability to build credibility and influence without authority.
• Maintain a positive attitude while working with diverse customers.

Operations:

• Ability to manage multiple tasks, projects, and priorities efficiently.
• Deliver customer-focused solutions while optimizing time and resources.

Technology Stack

• Microsoft Teams
• Microsoft Skype for Business
• Microsoft O365
• Microsoft Azure / AWS
• VoIP & Telecom Technologies
• Teams Direct Routing
• AudioCodes Session Border Controller
• Ribbon Session Border Controller
• E911 Solutions
• Active Directory, DNS, DHCP
• Genesys Cloud / Connect Integrations
• Microsoft CRM (basic familiarity)

Education, Experience and Certification

• High school diploma (minimum qualification).
• Minimum 3 years of experience in a Unified Communications role.
• Certifications in Microsoft Teams, Ribbon, or AudioCodes are preferred but not mandatory.

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TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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