Trabajos Remotos en Atención al Cliente

ABOUT ITS LOGISTICS

Are you ready to unleash your potential and be a part of one of the fastest-growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded individuals, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills and provides everything you need to go all-in on yourself, your teammates, and our clients.

We empower our team members to become champions in their fields by nurturing a culture built on honesty, adaptability, and commitment. Here, your directness and resilience are celebrated, and your willingness to hold yourself and others accountable to shared goals drives success. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

ABOUT THE POSITION

The VP of Drayage & Intermodal plays a critical leadership role within the Brokerage Division, driving the growth, performance, and long-term success of ITS's Drayage strategy. This role is responsible for expanding the Drayage Brokerage footprint, cultivating new customer relationships, and strengthening existing partnerships across the broader ITS network.

As a senior leader, the VP will set the vision and strategic roadmap for the Drayage Division while maintaining deep, practical expertise in day-to-day drayage brokerage operations. This includes direct oversight of operational execution- capacity management, port and rail coordination, pricing and margin performance, service recovery, and team productivity - ensuring operational excellence at scale.

The VP will partner closely with IT and cross-functional stakeholders to implement process improvements, drive efficiencies, and ensure adoption of current and future technology, including TMS capabilities and tracking and tracing solutions. This leader will guide overall Drayage Brokerage performance, align the organization to company objectives, and lead change initiatives that support sustainable growth, profitability, and team development.

Principle Accountabilities:

· Foster a thriving team culture, upholding values and expectations to lead the Drayage division

· Own revenue and margin goals; track pipeline, forecasts, and performance.

· Oversee pricing, service execution, and capacity planning to support growth.

· Heavily involved in budgeting, forecasting, and managing a P&L.

· Align division strategy with company objectives and market trends.

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Brafton is a large and established content marketing agency. Our full-scale, in-house teams create exceptional content to execute on custom, data-led strategies, delivering strong measurable results. Since 2008, we've been a leading content marketing provider and a full-service digital marketing partner for brands needing results from content, SEO, and digital campaigns.

Our growth is fueled by our people. We are building an enterprise pipeline engine to match the scale of our delivery.

This role is remote and open to applicants throughout Canada.

POSITION SUMMARY

Are you a senior Enterprise level opener, looking for your next challenge, with the opportunity to build a team? The Enterprise Opener (Strategic Accounts) is a critical role focused on accelerating Brafton's growth. You will open doors inside large, complex organizations and secure high-quality meetings with senior marketing and business decision-makers.

This is a professional, account-based prospecting role, not high-volume and generic. It's designed for an outbound expert who:

• Thrives in account-based prospecting.

• Understands enterprise buying cycles.

• Consistently creates interest with executives through sharp positioning, research-driven outreach, and confident discovery.

You will partner closely with enterprise sales leadership to target priority accounts, multi-thread stakeholders, and generate pipeline for strategic, high-value engagements.

Previous enterprise experience in a comparative role is essential (5-10 years). Applicants without such experience will not be considered.

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KEY RESPONSIBILITIES

• Own outbound prospecting into strategic enterprise accounts across defined target segments.
• Build and execute account-based outbound plans (stakeholder mapping, messaging angles, sequencing, follow-up strategy).
• Engage senior stakeholders (Director/VP/Head/CMO) through:

• Conduct high-quality discovery conversations to uncover business drivers including:

• Develop messaging aligned to executive priorities (revenue impact, efficiency, speed-to-market, measurable performance).
• Partner with enterprise AEs to support pursuits (intelligence gathering, buying committee insights, competitive context, clean handoffs).
• Maintain excellent CRM discipline and activity tracking for forecasting and performance analysis.
• Provide feedback loops to marketing and leadership on what's resonating in the enterprise market.

IDEAL CANDIDATE PROFILE

• You are a consultative outbound professional who is confident speaking with senior leaders and skilled at breaking into large organizations. You’re strategic, disciplined, and persistent—and you take pride in high-quality outreach that earns responses.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree required.
• 5+ years experience in prospecting specifically at the Enterprise level.
• Demonstrated success booking meetings with enterprise-level decision-makers.
• Proven ability to open net-new accounts (not just inbound follow-up).
• Strong discovery skills and the ability to create urgency without being transactional.
• Comfortable navigating longer buying cycles and multi-stakeholder environments.
• Excellent written communication with a professional, executive tone.
• Confident phone presence and objection-handling skills.
• Strong working knowledge of digital marketing concepts, including:

• High proficiency with prospecting and research tools such as:

WHAT SUCCESS LOOKS LIKE

• Consistently generating qualified meetings with large target accounts.
• Securing meetings with VP and C-level marketing leaders.
• Building repeatable outbound plays that generate real enterprise pipeline.
• Producing high-quality handoffs that lead to progressed opportunities.
• Becoming a trusted partner to enterprise sales leadership in strategic pursuits.

COMPENSATION & GROWTH

• Competitive base salary plus performance-based incentive compensation.
• Clear growth pathways into enterprise closing roles and sales leadership opportunities.

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On-target earnings, listed in CAD.

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BENEFITS INCLUDE

Competitive incentive plan, Health Savings Account, pension, paid vacation, remote work perks and more!

EQUAL OPPORTUNITY

Brafton is an Equal Opportunity employer. We comply with applicable federal, state, provincial, and local laws governing nondiscrimination. Applicants must have work authorization that does not now or in the future require sponsorship of a visa or employment authorization in the United States or Canada with Brafton.

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Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! Location: Remote JOB OVERVIEW: Our growing company is seeking to hire a Manager who will be in charge of ongoing process management of projects on the vendor procurement team. We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. This role involves developing project plans and allocated resources, along with organizing and participating in related project meetings and ensuring that project deadlines are met in a timely manner. To be successful as a Process Manager, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word, PowerPoint, and Excel, and have exceptional verbal, written, and presentation skills. Process Managers should be professional, polite, and attentive while also being accura

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At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world.

 

We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.

 

We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.

 

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

 

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

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Successful candidates will be responsible for:

Must-have qualifications:

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Salary

Salary range for this role is $225,000 to $250,000 per year, depending on experience.

 

Location

We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, NC, NJ, NY, OR, PA, SC, TN, TX, VA, WA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.

Benefits

100% employer-paid premiums for platinum-level medical plan on a national health care network

100% employer-paid life insurance and short term disability

50% employer-paid vision and dental insurance

401(k) with 3% employer contribution

20 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.

Paid parental leave at 100% of your salary

Financial support for reproductive and transgender care

Flexible telecommute and remote work policies

Company issued Mac products for home offices

Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

 

*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.

 

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!

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About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

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Role Expectations:

Mandatory Skills:

Desired Skills:

Qualifications:

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Benefits & Perks That Support You:

Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:

Health Coverage: Employee and immediate family members.

Time Away: Flexible paid time off and 10 company paid holidays annually.

Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.  Onit also offers surrogacy and adoption reimbursement.

Income Protection: 100% employer-paid life and disability insurance.

Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.

Tax-Advantaged Accounts: Flexi, NPS.

Community Engagement: One paid volunteer day each year to give back to the community.

Our Commitment to Applicants

We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.

Onit Values 

Customer First - Customer success is our success. We deliver value, listen, and act on customer needs. 

Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise. 

Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly. 

Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth. 

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About Unlimit

 

Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.

Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.

Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.

About the Job

As a member of the Pre-Sales Development Team, you will be responsible for helping the sales team to hunt out new customers for Unlimit.

You will analyse leads, support delivery of go to market campaigns, research businesses and clients, help coordinate customer engagements at events and manage customer databases and analysis tools.

You will work as part of the wider Global Sales Team, where you will report to Unlimit’s Head of Global SDR who is based out of our London office.

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What You’ll Do

• Manage Enterprise Leads in line with our SLA’s
• Build and deliver cadences as part of Unlimit’s go-to-market outbound strategy
• Outreach to potential new clients
• Use customer database tools to research and identify new opportunities for Unlimit and key stakeholders in those organisations
• Arrange meetings and events for sales teams
• Be the Face of Unlimit – every day you are Unlimit – remember you will be the clients' first impression of who we are
• Play your part in driving a positive and fun culture in the business

Who You Are

• Fun – we want you to bring your unique sense of fun to the office to ensure we win as a team
• Driven – we need real self-starters; team members who in a world where the first No means a Yes
• Passionate – love what you do every day and have the ferocity to win
• Communication – we are looking for someone who engages in their communication style
• Organised – we need someone who is methodical and organised – planning is critical
• Creative – you must be creative if we are to stand out from the crowd – we want you to genuinely think outside the box if we are to interest new customers
• Data – proven ability to use databases and tools to research businesses
• 2 years' experience in a sales organisation is preferred

What We offer

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• A team of top international professionals to learn from
• Multicultural working environment

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Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

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The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States.

CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.

Reporting directly to the Revenue Cycle Manager, the Self-Pay & Customer Service Specialist is responsible for managing self-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring timely collection of outstanding balances while maintaining positive patient relationships. 

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Essential Functions

• Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances 
• Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns 
• Accurately post payments and adjustments from patients into the billing system 
• Perform regular reconciliations of patient accounts to ensure accuracy and completeness 
• Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner 
• Maintain accurate and up-to-date financial records, including payment plans and collection activities 
• Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues 
• Perform various clerical activities to support daily operations 
• Creates and promotes a culture of continuous improvement
• Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
• Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
• Provides positive and development feedback and accountability related to practices including, but not limited to, equity

Qualifications and Experience (Required)

• Minimum of 2 years of relevant account receivable experience   
• Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)  
• Knowledge of medical terminology  
• Strong analytical and problem-solving abilities  
• Proficiency with Microsoft software (Excel, etc.)  
• Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment  
• Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary  
• Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment  
• Demonstrated dedication to Planned Parenthood’s mission, vision, and values  
• Strong interpersonal skills and the ability to build relationships with stakeholders  
• Excellent time management, and problem-solving skills  

Qualifications and Experience (Preferred)

• Strong General Technology Skills: proficient utilization of Excel, Word, and Windows environment,Epic, eCW, NextGenor other practice management systems experience a plus 
• Medical Billing and Coding certification, a plus 

Key Requirements

• Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
• Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
• Strong sense of accountability to equitable practices
• Understanding of the impact of identity dynamics on organizational culture
• Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards

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CHN believes in fair and equitable pay. Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need.

 

CHN provides employees with a competitive benefits package; some highlights include the following.

- Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire 

- Flexible Spending Accounts and Health Savings Account 

- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN 

- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost 

- Employee Assistance Program 

- Retirement Plan, 3% employer match after one year of service  

- Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays 

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Clinical Health Network for Transformation (CHN)  is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including members from all racial and ethnic groups and members of the LGBTQIA+ community.  

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About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

 

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

 

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

The Opportunity 

Within Booking Holdings, a new, stand‑alone B2B entity will consolidate the B2B businesses of Booking.com, Priceline and Agoda into a single global division (“New B2B Business”). The New B2B Business will bring together our strategic partnerships, affiliate & API distribution, corporate and wholesale travel and other B2B commercial channels into one integrated platform serving airlines, travel management companies, OTAs, financial institutions, platforms and other strategic partners. You will work closely with colleagues at Booking Holdings Inc., Booking Holdings Financial Services, and sister brands, as well as internal partners across FinTech, Product, Fraud, Legal, Internal Audit, People, and Supply, to launch and support the New B2B Business.

Agoda will support the New B2B Business across the relevant legal domains. This includes providing the necessary data privacy support in respect of

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Who Are We:

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs.

To learn more about Comply, visit comply.com

The Role

Comply is looking for a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and take our highly-rated customer support services to the next level! In this role, you will be responsible for acting as a liaison between Technical Support and Product Teams to advocate our client’s needs, managing client account activation implementations to meet deadlines, and gathering customer feedback to improve processes.  Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues, has a “How Can I Help” mindset, and thrives in a fast-paced environment focused on providing an exceptional customer support experience. If you are genuinely excited to help customers, problem-solving comes naturally to you, and you strive to exceed customer support expectations, let’s connect!   

This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!  

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Responsibilities:

• Perform set-up and configurations within the Comply platform to effectively activate new client accounts. 
• Respond efficiently to customer inquiries and maintain exceptional customer satisfaction. 
• Manage customer account activation implementations to ensure customer satisfaction and meet deadlines. 
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform. 
• Prioritize incoming customer support cases in a high-volume, fast-paced environment. 
• Manage support case details in our case tracking system. 
• Respond to customer questions, update clients on project status, and troubleshoot issues promptly. 
• Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term. 
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines. 
• Provide efficient productivity and exceed client’s expectations for support. 

Skills and Qualifications:

• Must be open to working multiple West Coast hour shifts including:
• West Coast Shift 1: 9AM(PST) -5PM(PST) Monday through Friday.
• West Coast Shift 2: 12PM(PST)- 8PM(PST) Sunday through Thursday.
• West Coast Shift 3: 9AM(PST)-5PM(PST) Monday through Thursday, and 1:00PM-9:00PM (PST) on Friday.
• Bachelor’s Degree with 0-3 years of work experience 
• Must be open to work evenings, occasional weekends, and/or holidays.
• Major in Accounting, Finance or Economics is a plus! 
• Excellent customer-facing and communication skills, both written and verbal. 
• Ability to accurately analyze and interpret data. 
• Exceptional organizational and time management skills. 
• Superior troubleshooting, resolution, and analysis skills. 
• Ability to perform complex tasks and prioritize multiple projects. 
• Previous experience in a high-volume call environment and/or customer support role is a plus! 
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus! 

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The all-in total compensation for this role is $49,500 and $55,000, and is specific to the United States. A reasonable estimate of the base salary range would be $45,000 - $50,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience.

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To learn more about our values, mission and the wide-range of perks offered to employees at COMPLY, visit https://www.comply.com/careers/.

COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

 

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

COMPLY is aware of scammers posing as COMPLY employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https://www.comply.com/careers/.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

 

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

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TREND Health Partners is a tech-enabled payment integrity company. Our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows.

Joining TREND Health Partners means becoming part of a dynamic, growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more.

 

The Provider Services Analyst I’s primary responsibility is to determine denials from remittance /explanation of benefits, trend root cause, and take appropriate steps for resolution by crafting detailed appeal letters and contacting insurance payers for resolution. This individual must be self-motivated and be able to work independently and within a team structure. Ensures legal compliance by following guidelines, account contract, and the company's business plan.

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ROLE AND RESPONSIBILITIES

• Maintains quality service by following corporate customer service practices and protocols
• Analyze claims to determine the validity of recovery options
• Draft detailed & convincing correspondence to effectuate reimbursement
• Contacting insurance carriers, patients, attorneys, and employers to facilitate reimbursement
• Contract interpretation as it relates to reimbursement, timelines, and verbiage of payer responsibilities guidelines to be followed
• Use of payer portals and other technologies to advance time to revenue
• Be able to identify defined root causes and trends from client inventories to formulate recovery resolutions or next steps in best practices
• Clearly and concisely document all actions taken to the resolution of each claim within a claims recovery system

QUALIFICATIONS

• Prior experience reviewing, processing, and recovering in patient or outpatient clinical/technical post[1]service denials preferred
• Multi-state Knowledge of payer requirements preferred but not required specifically in appeal guidelines and timeframes
• Knowledge of UB04s and Claim Adjustment Reason Codes (CARC) and Reason Adjustment Reason
• Codes (RARC) is preferred
• Ability to resolve claims by composing a compelling appeal letter; guiding resolution of non-routine claims; auditing claims with decision resulting in a high overturn rate.
• Prior experience navigating EMRs (Cerner, Epic, etc.) and patient financial systems
• Thought leader with critical eye for detail
• Strong ability to effectively multi-task
• Superior verbal, written, customer service, and analytical skills with resolution is preferable.
• A continuous drive to stay abreast of healthcare industry policies and regulations
• Understanding of medical terminology used in administrative and clinical documentation is preferable
• Familiarity with Microsoft Office products
• Possession of a High School Diploma with some college
• Experience within the healthcare market
• Experience in navigating EMR and Patient Financial related software support systems, EPIC and Cerner experience a plus
• Previous experience within an acute care or outpatient environment of revenue cycle

MENTAL AND PHYSICAL DEMANDS

• This position will be exposed mainly to an indoor/office environment and will be expected to work in or around computers and printers.
• The nature of the work is sedentary, and the employee will be sitting most of the time.
• Essential physical functions of the job include typing and the repetitive motion to utilize computer software and hardware continuously throughout the day.
• Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day.

RELATED DUTIES AS ASSIGNED

• This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position. Consequently, employees may be asked to perform other duties as required.
• Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information.
• Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.

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Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers' most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are "All In." We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. Ardent is seeking a Geospatial Database Administrator to join our team. This is a remote position. Position Description: Ardent is seeking a Geospatial Database Administrator to support the design, implementation, and maintenance of geospatial databases in support of DHS Geospatial Management Office (GMO) programs. This role is responsible for ensuring the performance, integrity, security, and availability of geospatial data systems across enterprise environments. The Geospatial Database Administrator will work closely with application developers, geospatial analysts, and system architects to manage geodatabases, support data integration, and optimize database performance. This position plays a critical role in maintaining reliable and scalable data infrastructure to support DHS mission operations. Responsibilities and Duties: • Design, implement, operate, and maintain geospatial databases and data storage solutions. • Monitor database performance, capacity, and availability to ensure optimal system functionality. • Configure and manage geodatabases, including schema design, data models, and metadata structures. • Support data integration, ingestion, and transformation across geospatial systems. • Implement database security, access controls, and data protection measures. • Collaborate with sys

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