Remote Customer Support Jobs

COMPANY DESCRIPTION: 

A career here is life-enhancing.

At Syner-G, we enable our people to build careers that impact positively on their quality of life. Through our expertise, insight, consulting and management skills, we accelerate breakthrough science and delivery of life-enhancing therapies to more patients. We work across a diverse range of clients and projects, supporting many organizations from the most critical phases of the drug discovery and approval process through to commercialization. It is meaningful, varied and thought-provoking work with a strategic emphasis, a solutions-driven approach and significant, real-world outcomes, from science to delivery/success. To learn more about who we are and what drives us, watch our company video here. 

Underpinning this mission is a culture that aligns perfectly with what we want to achieve. We enable our people to grow, we support them in their learning and we reward them in so many different ways. In return, they play an instrumental role in maintaining our reputation across the globe as a strategic biopharma product development and delivery partner.

Syner-G was recently honored with BioSpace's prestigious "Best Places to Work" 2026 award, for the third consecutive year, along with many other award-winning programs to make a career here truly life-enhancing. These recognitions are a testament to our commitment to fostering a positive and engaging work environment for our employees, with a particular emphasis on culture, career growth and development opportunities, financial rewards, leadership and innovation. 

At Syner-G, we recognize that our team members are our most valuable asset. Join us in shaping the future, where your talents are valued, and your contributions make a meaningful impact. 

For more information,

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Remote, LATAM, Full Time, Individual Contributor, +1 year of experience

Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

About The Role

We are orchestrating the best high-performing team!

We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.

In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team.

This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here.

If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.

Your contribution will be

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate

• Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary

• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing

• Create and standardize operational processes that enable scalability and consistent service quality

• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function

• Ensure continuous operational coverage with well-structured shift handovers

• Participate in small development activities to build hands-on backend knowledge

• Identify gaps in current tools and workflows and bring solutions to the table

Skills You Need

Minimum Qualifications

• Fluent English, Spanish & Portuguese(written and verbal)

• 1+ year of experience in technical support, NOC operations, or a similar role

• Basic knowledge of monitoring tools and alerting systems

• Basic coding experience — scripting, debugging, or log analysis

• Familiarity with APIs and ability to assist users with integration or connectivity issues

• Strong analytical and problem-solving mindset

• Customer empathy and a service-oriented approach

• Comfort working in fast-paced, high-stakes environments

• Eagerness to learn new tools, systems, and technologies

About Us:

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview:

DV Trading is seeking a Senior Cloud Infrastructure Engineer to lead the design, buildout, and operation of firm-wide cloud infrastructure supporting all trading desks and research platforms. This role owns core shared cloud capabilities across the firm while also providing specialized infrastructure support to the crypto desk. It requires deep expertise in cloud networking, distributed systems, and infrastructure placement, with strong engineering judgment in environments where latency, operational risk, and security posture directly impact PnL. 

Job Responsibilities:

• Firm-Wide Cloud Platform
  • Own the architecture and operation of cloud infrastructure supporting latency-sensitive trading systems across all desks.
  • Design VPC and network topologies with explicit routing, isolation, and traffic control; partner with the network team to build a robust, highly available, and latency-optimized global network, including Direct Connect to DV office locations and hybrid connectivity across cloud providers (Cloud Interconnect, VPN, Transit Gateway). 
  • Define compute placement strategies, including cluster placement groups and locality-aware scheduling.
  • Build and maintain shared platform capabilities that enable engineering teams across the firm to self-serve reliably and safely.
  • Own FinOps visibility and cost optimization frameworks across all trading and research workloads. 
  • Serve as the primary escalation point for cloud infrastructure incidents firm-wide, owning issues from detection through resolution. 
  • Define firm-wide observability s

Opportunity Overview:

The Senior Workforce Management Analyst position is a crucial member of the Business Planning and Workforce Management team.  Your primary responsibilities will be on maximizing the utilization and benefit of our Workforce Management (WFM) platform.  Utilizing systems and analytics to optimize Cohere Health service, Clinical Nursing, and Clinical MD operations performance and delivery by aligning staffing levels and resources allocation with our long term strategic goals.

As the Senior Workforce Management Analyst, you will leverage advanced data analytics with the support from our Solutions Performance Analytics, and Business Intelligence teams, your deep understanding and practical experience of Workforce Management principles, contact center metrics, clinical and customer relationship data to provide actionable reporting, and deep data insights to foster a data-driven culture.  Drive measurable process improvements within the Service and Clinical Operations teams and across Cohere Health.  Independently scope out initiatives and projects.  Conduct ROI / Amortization modeling, and tie operational performance to the financial model.

What you'll do:

• Be the subject matter expert for the enterprise Workforce Management platform, preferably NICE IEX experience.
• Provide Workforce Management platform administrative support through managing user accounts, access rights, work with the team to maximize forecasting accuracy, scheduling efficiency.
• Lead Weekly short-term forecast meetings with close collaboration with the Service Operations leadership team.
• Support team members and utilize Enhanced Strategic Planner to drive monthly long term planning success
• Support team members to create daily staffing and schedule o

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About this Role: 

We’re looking for a Senior Configuration Analyst to join our configuration team. As Gravie looks to continue its Member-centric approach to healthcare, we need an Analyst to create and maintain the benefit categories, health plans, and adjudication logic that power our health plans, develop solutions to automate key claims processing workflows, and troubleshoot observed defects in the output of the overall claims configuration process.  Qualified applicants should have an understanding of benefit plans, the coding systems used to document medical services, and the way these codes are organized into benefit categories and used in claim processing logic.

You will:

- Analyze benefit plan documents to accurately build benefit categories and adjudication rules to accurately and efficiently process claims

- Be a leader on the configuration team by supporting training, process development, and peer review / QA. 

- Support cross-functional teams during implementations/renewals and develop solutions for plan variations. 

- Provide support to team members for escalations and complex configuration requests.

-Perform root causes analysis of adjudication logic and benefit defects. 

-Support special project implementations as required

-Create and update policies and procedures and other documentation of our accumulators and plan configurations.

-Perform quality reviews, regression and functional testing in support of configuration changes and application updates.

-Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

-3+ years configuring accumulators and benefit plans or other related experience in payer business logic. 

-5+ years of experience as a claims examiner, coder, or other related experience working with medical claims data.  

-Experience with adjudication processes, analyzing plan designs, and health plan information systems and applications.  

-Knowledge/experience with self-funded, level-funded plan designs. 

-Ability to set priorities, manage time, and work independently.

-Demonstrated success getting results through collaboration.

Extra credit: 

- Familiarity with the mPhasis, Eldorado, Javelina claims processing software.

-Working knowledge of EDI formats (837/835 claims, 270/271 eligibility) and coding systems (CPT/HCPCS, ICD, DRG).

-Experience in rapidly-growing start-up business environments.

-Understand file types A37, 270, 271, 276, 277, 278 experience. 

The salary range for this position is $60,675- $101, 125 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation.

Kyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases. Guided by our core values, Stay True to Why, Collaborate to Accelerate, Lead with Clarity, Boldly Innovative, and Own the Outcome, we are committed to transforming the future of treatment for autoimmune disease. Join us at the forefront of cell therapy innovation and help redefine what’s possible.

Title: Executive Director, Regulatory Affairs

Location: Remote (West Coast hours preferred)

Reports to: SVP, Chief Regulatory Officer

Position Overview

The Executive Director, Regulatory Affairs will provide strategic and operational regulatory leadership across Kyverna's cell therapy portfolio, with a focus on commercial readiness, labeling strategy, and health authority engagement.

The ideal candidate is a seasoned regulatory leader with deep experience in advanced therapies who can shape regulatory strategy from early development through approval and launch, while partnering closely with Clinical, CMC, Commercial, Market Access, and Legal teams.

The Executive Director will define and execute global regulatory strategy to support clinical development, registration, and commercialization of Kyverna's autoimmune cell therapies. The role requires the ability to translate scientific and clinical data into approvable, commercially viable labeling and to lead interactions with regulatory authorities, including FDA and global counterparts.

The national base salary range for this position is $270K-$300K annually. This salary range is an estimate of what we reasonably expect to pay for this position, and the actual salary may vary based on various factors that may include but are not limited to quality and length of experience, education, geographic location and alignment with market data. This position is also eligible for bonus, benefits, and participation in the company's stock plan.

This role is for one of our clients

Compensation: Rs. 6500 per hour hour (20 hours per week commitment)

Job Type: Part-time / Contract

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey!!

As a Senior Data Engineer at Lalamove, you will be joining the global Data team as a key member of our expanding technology team in our new market. Due to the importance of user privacy and our commitment to compliance laws, we need an additional engineer to support our operations in the expanding market, while collaborating closely with our global engineering team.

• Provide production support and incident response of our data in expanding market platform.
• Support and troubleshoot technical issues, including the data pipelines running on top of the data platform.
• Collaborate with a geographically-dispersed team of engineers to support compliance for the expanding market.
• Support ad hoc requests related to expanding market data and operations.

• Legally permitted to work in Malaysia
• 5+ years of relevant experience in data engineering
• Experience in supporting Big Data operations
• Proficiency in SQL
• Hands-on experience in linux systems and command line operations
• Experience in Java and Spring Boot framework
• Good command of English, fluency in Mandarin is a plus

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who you are:

Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Product and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets.

• Specialized subject matter expert and escalation resource within the Support organization
• Assists Customer Support Representatives (L1) with on-demand live inbound support requests
• Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases
• Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s)
• Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution
• Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process
• Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required
• Continually assesses support processes to identify potential improvements
• Attend product team meetings and sprint reviews regularly.
• Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3)
• Submits major bug information drafts within their associated product group(s) to Support Product Managers
• Submit feedback to the Manager of Customer Support regarding the Customer
• Support Representative’s (L1) escalation notes & customer-facing communications

• To perform this job successfully, an individual must be able to perform each essential duty
• satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
• ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BA/BS in Computer Science or equivalent combination of education and experience.
• 1+ year of experience with GoHighLevel Product
• This is a promotable opportunity for a Customer Support Representative (Level 1).
• Excellent oral and written communication skills as it relates to technical and product concepts
• Demonstrates a proactive motivation to solve tough technical problems.
• Ability to work independently and as part of a team.
• Outstanding attention to detail and personal organization.
• Must be self-motivated and know when to escalate or seek guidance.
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment
• Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat
• Comfortable conversing over live Zoom and Phone conversations is a requirement
• 1-3 yrs of experience with inbound and outbound phone calls, not required but a plus!
• 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus!
• Superior customer service skills.
• Outstanding analytical and problem-solving skills
• Strong interpersonal skills
• Ability to explain complex technical concepts.
• For anyone applying from the Support department, this is a promotable opportunity for CSR 2

• Fluent in English.
• Demonstrated verbal and written communication skills.

• A Laptop
• USB headset (customer facing) or working mic and speakers on the laptop
• USB webcam or a working and quality webcam built into the laptop
• Reliable high speed broadband connection
• Your internet speed should be at least 20 Mbps download speed range for quality video/Zoom calls

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

#LI-Remote #LI-KK1

The application period will close on February 9th at 10:30am EST. Please note that if we receive a high volume of qualified applicants, the posting may close sooner, so we encourage candidates to submit their applications as soon as possible. This role is open to candidates based in the United States, United Kingdom, Canada, Ireland, or Senegal.

About Us

Global Fishing Watch is an international nonprofit organization committed to advancing ocean governance through increased transparency. We create and publicly share knowledge about human activity at sea to enable fair and sustainable use of our ocean. Founded in 2015 through a collaboration between Oceana, SkyTruth and Google, Global Fishing Watch uses cutting-edge technology to create open-source map visualizations, data and analysis tools that enable scientific research and drive a transformation in how we manage our ocean. Our major focus is on commercial fishing because it is the most widespread human activity at sea, the most impactful on ocean health and the most crucial for global livelihoods and food security. By 2030, we aim to monitor and visualize the impact of all human activity at sea. We believe human activity at sea should be common knowledge in order to safeguard the global ocean commons for the common good of all. 

The Position

This is an exciting opportunity to join Global Fishing Watch and work with a dynamic international team of communications professionals at the intersection of artificial intelligence, open data, ocean protection and media engagement. The successful candidate will help turn data into stories and translate complex analyses into clear compelling narratives that engage journalists. The role seeks to advance our efforts in growing Global Fishing Watch's media outreach capabilities and will function as the technical expert for all media relations related to Global Fishing Watch's data and tools such as the map, Vessel Viewer and Marine Manager. 

The position sits within the Global Fishing Watch communications team and reports to the senior manager, communications. The role will support the delivery of Global Fishing Watch's media outreach program, including leading quarterly

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Paralegal, Legal Operations & Outsourcing

Location: Remote - Central or South America
Contract: Independent Contractor

About Sterlington

Sterlington PLLC is a full-service law firm advising on complex corporate, litigation, executive compensation, and private wealth matters. Our approach goes beyond traditional legal advice—we focus equally on the economic realities of our clients' businesses.

We work with founders, senior executives, ultra-high-net-worth individuals, and leading companies on sophisticated, high-impact matters. Our model is lean, collaborative, and partner-led, offering meaningful exposure and responsibility from day one.

The Opportunity

We are looking for a detail-oriented and analytically minded Paralegal to join our Legal Operations & Outsourcing team.

This role is centered on two core areas:

1. Analyzing contracts to produce clear, structured summaries and reports
2. Supporting the workflow of contract review and negotiation across matters

You will work closely with lawyers and internal teams to ensure contract-related work is organized, trackable, and executed efficiently. This is a hands-on role for someone who enjoys working with documents, data, and structured processes in a high-performance environment.

What You'll Do

Contract Analysis & Reporting

• Review contracts and extract key terms, risks, and obligations
• Prepare clear, structured summaries and reports for internal and client use
• Organize and categorize contract data to support tracking and decision-making
• Maintain consistency and accuracy across high-volume contract workflows

Contract Workflow & Coordination

• Support the end-to-end workflow of contract review and negotiation
• 
  
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At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

• Leveraging your experience and results-oriented mindset, you will be a key member of our sales team. Specifically, you will focus on developing and maintaining relationships that will drive revenue growth and expand opportunities. You will play a pivotal role in promoting our market presence and achieving ambitious sales targets.

• Cultivating and maintaining strong, synergistic client relationships so as to understand client needs and challenges and provide solutions that leverage and grow the value of IntraFi’s services.
• Identifying and energetically pursuing new market opportunities, target segments, and potential clients to expand market penetration.
• Collaborating with our product and service teams to tailor the use of IntraFi’s product suite for specific client objectives and needs.
• Working closely with cross-functional teams to ensure seamless execution of sales initiatives.
• Staying abreast of industry trends, competitor activities, and emerging technologies to ensure IntraFi remains nimble and responsive to client demands and market opportunities.
• Leveraging market insights to refine sales strategies and stay ahead of the curve.
• Monitoring sales performance metrics, including conversion rates and pipeline growth, to meet established performance goals.
• Sharing regular updates with senior management on sales progress and market trends.

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact hr@intrafi.com.