At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.

Team Mission 🚀 

We power OakNorth's relationship‑led lending with modern, modular tools across origination, underwriting, execution, and portfolio monitoring.

• As a Staff Engineer you’ll work with product and engineering across multiple squads to ensure the right trade-offs are being made and that dependencies and communication is managed effectively. Staff Engineers are the most visible engineers in the organisation and demonstrate technical excellence and our cultural values across all squads and to teams across the wider organisation. 
• Have a strong technical background, including 8+ years of experience designing and engineering large scale systems. 
• Lead squads to sensible architectural decisions on the most complex technical problems. 
• Measure your success in terms of business impact, not lines of code. 
• Internalise the best ideas from across the organisation, humbly setting a vision that others can get behind. 
• Embrace DevOps culture: You build it, you run it. 
• Work well cross-functionally and earn trust from co-workers at all levels. 
• Prefer simple solutions and designs over complex ones. 
• Enjoy working with a diverse group of people with different areas of expertise. 
• You challenge the existing approach when you see the cliff edge racing towards us, but also get on board once the options have been debated and the team has made a decision. 
• You are comfortably organised amongst chaos. 
• You are a broad thinker and have the capability to see the potential impact of decisions across the wider business. 
• Utilise GenerativeAI: Leverage GenAI tools to increase productivity and enhance decision making processes within the role

• Experience with AI/LLM integrations and Generative AI applications
• Knowledge of intelligent document processing and NLP techniques
• Familiarity with vector databases (e.g., Pinecone, Weaviate) and search platforms (e.g., OpenSearch, Elasticsearch)
• Exposure to agentic workflows or orchestration frameworks for multi-step AI reasoning, familiarity with MCP (Model Context Protocol), and frameworks like Claude Code

• We're pragmatic about our technology choices. These are some of the things we use at the moment:
• 🗃 Python
• 🗄️ PostgreSQL, BigQuery, MySQL
• 🎨 TypeScript, React, styled-components
• 🔧 Jest, React Testing Library, Cypress, pytest
• ☁️ AWS, GCP
• 🚀 ECS Fargate, Docker, Terraform, GitHub Actions

• We expect you to work in these ways, as well as encouraging and enabling these practices from others:
• Collaborate 💬 - We work in cross-functional, mission driven, autonomous squads that gel over time. We pair program to work better through shared experience and knowledge.
• Focus on outcomes over outputs ✅ - Solving a problem for users that translates to business results is our goal. Measurements focused on that goal help us to understand if we are succeeding.
• Practice continuous improvement 💡 - We optimise for feedback now, rather than presume what might be needed in the future and introduce complexity before it will be used. This means we learn faster. We share learnings in blame-free formats, so that we do not repeat things that have failed, but still have confidence to innovate.
• Seek to understand our users 👂 - We constantly seek understanding from data and conversations to better serve our users' needs, taking an active part in research to hear from them directly and regularly.
• Embrace and enable continuous deployment 🤖 - Seamless delivery of changes into an environment - without manual intervention - is essential for us to ensure that we are highly productive; consider resiliency; and practice security by design.
• Test outside-in, test first 🚦 - TDD keeps us confident in moving fast, and deploying regularly. We want to solve user problems, and so we test with that mindset - writing scenarios first, then considering our solution; coupling tests to behaviour, rather than implementation.
• You build it, you run it ⚙️ - We embrace DevOps culture and end-to-end ownership of products and features. Every engineer, regardless of their role, has the opportunity to lead delivery of features from start to finish.
• Be cloud native ☁️ - We leverage automation and hosted services to deliver resilient, secure services quickly and consistently. Where SaaS tools help us achieve more productivity and better quality results for a cheap price, we use these to automate low value tasks.

• We embrace difference and know that when we can be ourselves at work, we are happier, more motivated, and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this: 
• A wide range of voices heard to the benefit of all 
• Teams that are clearly happy, engaged, and laugh together 
• Perceivable safety to have an opinion or ask a question 
• No egos - people listen to and learn from others at all levels, with strong opinions held loosely 

• This is a truly hybrid role, offering engineers the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There’s no fixed requirement for days in the office, instead, we focus on creating space for engineers to engage meaningfully, whether that’s in-person for whiteboarding sessions or remote for deep focus work.
• Work-life balance 🌴 - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. 
• Competitive salary & equity 🏦 - We want people to have a serious stake in the business. 
• Good kit 💻 - Your choice of the best laptop, running macOS.
• Team socials 🎉 - The opportunity to get to know each other outside of work. 
• Company socials 🥡 - A chance to catch up and meet new colleagues weekly over informal office breakfasts Lunches and dinners on OakNorth - or at our free barista bar every day. 
• Commuter support 🚲 - We offer the cycle to work and EV scheme.

About Us

We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.  

Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. 

And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.  

But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed. 

Our story 

OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.  

Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?  

The industry was backward-looking and too focused on historic financials, rather than future potential. 

So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses? 

No more what ifs, OakNorth Bank exists.  

For more information regarding our Privacy Policy and practices, please visit: https://oaknorth.co.uk/legal/privacy-notice/employees-and-visitors/

C1 is the first AI-native identity security platform that protects every identity: human, non-human, and AI. With powerful automation, platform-level AI, and out-of-the-box connectors, it centralizes access visibility, enforces fine-grained controls, enables just-in-time access, and automates user access reviews across all apps. It’s easy to use, quick to deploy, and trusted by enterprises like DigitalOcean, Instacart, Ramp, and Zscaler.

We're Conductors who own problems, raise the bar, and obsess about our customers' success. Our values—Earn the Customer's Trust, Embrace Change, Practice Compassionate Candor, and Be the Conductor—guide everything we do.

We're looking for a Director of Security Engineering to lead and scale our security engineering function. In this role, you'll own the security posture of C1's platform and infrastructure, ensuring our customers can trust us with their most sensitive identity data. You'll build and lead a high-performing team, set technical direction for security initiatives, and partner across the organization to embed security into everything we build.

This is a high-impact leadership role at a company where security is the product. You'll work closely with engineering, product, and go-to-market teams to ensure we practice what we preach.

What You'll Do

Lead the Security Engineering Team

• Build, mentor, and develop a team of security engineers focused on product security, infrastructure security, and security operations

• Foster a culture of ownership, continuous improvement, and collaboration

• Set clear goals and create professional development paths for your team

Define and Execute Security Strategy

• Develop and implement a comprehensive security engineering roadmap aligned with company objectives and customer commitments

• Own C1's security architecture across cloud infrastructure, applications, and data systems

• Drive security reviews, threat modeling, and secure design practices across the engineering organization

Secure the Platform

• Ensure the security and integrity of our AI-native identity platform, including protection of customer data and identities

• Lead vulnerability management, penetration testing, and incident response capabilities

• Partner with engineering teams to integrate security into CI/CD pipelines and the software development lifecycle

• Serve as the technical lead for security audits, customer security assessments, and regulatory inquiries

Partner Across the Organization

• Collaborate with Product and Engineering leadership to balance security requirements with velocity

• Support Sales and Customer Success with security expertise during customer engagements

• Report on security posture, risks, and initiatives to executive leadership

What We're Looking For

• 10+ years in security engineering, application security, or infrastructure security, with 5+ years leading security teams

• Deep experience securing SaaS platforms, ideally in the identity, security, or enterprise software space

• A builder's mindset: you're excited to create security programs and tooling from the ground up, not just maintain them

• Strong technical foundation in cloud security (AWS), container security, and modern application architectures

• Hands-on experience with security tools and practices: SAST/DAST, vulnerability management, SIEM, incident response, and penetration testing

• Track record of building and scaling high-performing security teams

• Experience with compliance frameworks (SOC 2, ISO 27001, FedRAMP) and customer security assessments

• Excellent communication skills—able to translate security concepts for technical and non-technical audiences

Bonus Points

• Experience at an identity, IAM, or security vendor

• Background in securing AI/ML systems or agentic architectures

• Open source contributions or community involvement in security

Why C1?

• Mission that matters: Identity is the #1 enterprise attack surface. We're building the platform to solve it.

• Ownership and impact: Share in C1's success as part of a team that believes in winning together.

• Flexibility: Work where you're most productive—Portland, San Francisco, or remote.

• Comprehensive benefits: Flexible time off, top-tier healthcare for you and your family, and competitive compensation.

• Work-life balance: We work hard, but we know you have a life outside of work. We want C1 to be an important part of your life—not your whole life.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

We don't just use AI. We build with it, ship with it, and think with it. We're in the top 1% of companies applying AI effectively, not just to our products, but to how we build them. With an unlimited budget for Anthropic tokens, our engineers use AI agents to write, review, and ship production code every day. We're building toward a world where humans design systems and AI builds them, and we're already further along that path than almost anyone else.

As a Staff Software Engineer, you'll be a technical leader at the center of this transformation. You'll shape platform architecture, drive AI-powered product delivery, and raise the bar for what a small, AI-augmented engineering team can accomplish. This is a role for someone who already lives in their terminal with AI, who has strong opinions about how AI changes system design, and who wants to help define what a next-generation engineering organization looks like.

What You'll Do as a Staff Engineer on Our CRM Team

Here are examples of the kinds of initiatives you'd work on today:

AI-powered relationship intelligence. Build the data-enrichment and scoring systems that analyze behavioral signals, detect life events, and surface proactive recommendations telling agents exactly who to reach out to and why.

Autonomous conversational AI for lead nurture. Evolve a long-running, SMS-based and phone-based AI system that engages, qualifies, and follows up with real estate leads for up to 12 months across hundreds of thousands of contacts.

Unified contact graph and integrations hub. Design the contact data model that brings together email sync, third-party CRMs, enrichment providers, and direct agent input into a single source of truth with bidirectional sync and cross-source deduplication.

What We're Looking For

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

Today, HHAeXchange supports Medicaid home and community-based care (HCBS) programs across all 50 states. Following the acquisition of Sandata, the platform processes electronic visit verification (EVV), visit records, and billing data for a significant portion of Medicaid home care services in the United States.

As Medicaid programs grow in scale and complexity, states and managed care plans face increasing pressure to ensure program integrity and protect public funds. HHAeXchange is expanding its Fraud, Waste, and Abuse (FWA) capabilities to help customers identify billing anomalies, improper payments, and potential fraud within their data.

The Sr FWA Data Analyst will play a key role in building these capabilities by analyzing large healthcare datasets to identify suspicious billing patterns and translating those insights into scalable detection tools. Working closely with product, engineering, and payer stakeholders, this role will help shape how fraud detection is embedded within the HHAeXchange platform. The ideal candidate brings deep knowledge of Medicaid regulatory requirements, the end-to-end revenue cycle, and the operational realities of both payers and providers in the home and community-based care space.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

• Travel up to 10%, including overnight travel

The base salary range for this US-based, full-time, and exempt position is $130,000-155,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

About Symmetry Systems

Symmetry Systems is the Data+AI Security company. Our data security posture management platform is engineered specifically to address modern data security and privacy challenges at scale from the data out, providing organizations the ability to innovate with confidence. With total visibility into what data you have, where it lives, who can access it, and how it's being used, Symmetry safeguards your organization's data from misuse, insider threats, and cybercriminals, as well as unintended exposure of sensitive IP and personal information through use of generative AI technologies.

Position Overview

As a Forward Deployed Engineer, you will sit at the intersection of customer outcomes, product, and go to market. You will be involved with deployments and pilots, turn ambiguous “we need to secure our data and AI” problems into concrete solutions, and help shape what we build next based on what you see in the field.

We are looking for talent across the experience spectrum. Your level is determined based on your technical depth, autonomy, and scope of influence demonstrated during the interview process.

• Own outcomes for high stakes customer engagements
• Lead technical discovery to map a customer’s data and identity reality, including key data stores, flows, access patterns, and risk hotspots.
• Drive successful pilots and proofs of concept from blank slate to measurable value, including success criteria, implementation plans, and executive ready outcomes.

• Deploy, integrate, and make it real
• Design and implement secure deployments across cloud, on-prem, and hybrid environments, including AWS, Azure, GCP, and on premise patterns.
• Integrate Symmetry into customer ecosystems such as identity systems, data platforms, and security tooling, leaning on existing integrations and building new ones when needed. Take advantage of AI tooling (such as Claude code) to expedite integrations.
• Translate data security posture and identity risk signals into prioritized remediation plans, including least privilege, dormant access reduction, and anomalous activity response.

• Be the technical closer without being salesy
• Partner with Sales to run technical workshops, threat and risk reviews, and architecture sessions that build trust and momentum.
• Handle the hard questions about how this works in real environments and about long term outcome arcs.

• What success looks like in the first 6 to 12 months
• Multiple enterprise pilots convert to production expansions because customers can clearly prove improved visibility, reduced risk, and operational fit.
• The team moves faster because your templates, playbooks, and mentorship raise overall execution quality.

• 1 - 5 or more years of experience in roles such as Forward Deployed Engineer, Solutions Architect, hands on Sales Engineer, Customer Engineer, Security Engineer, or similar, with deep technical delivery rather than presentation only responsibilities.
• Ability to lead technical engagements with enterprise customers across security, data, platform, and executive stakeholders.
• Fluency across AWS, Azure, and GCP, including IAM concepts, networking fundamentals, logging and audit patterns, and deploying production grade services.
• Comfort working with modern data ecosystems and the realities of data sprawl across warehouses, lakes, object stores, and SaaS platforms.
• Strong debugging and systems thinking skills, with the ability to isolate root cause from ambiguous symptoms and communicate clearly while unblocking teams.
• Ability to write code or scripts when needed, for example in Python, Go, or TypeScript, and to reason deeply about APIs and integrations.
• Ability to set direction in ambiguous situations, make tradeoffs, and keep customers and internal teams aligned.
• Strong relationship skills and executive presence with calm, clear communication and high trust under pressure.

• Experience in data security, DSPM, cloud security posture management, identity governance, or Zero Trust initiatives, especially those involving data object level controls.
• Familiarity with security operations workflows such as alerting, investigations, audit evidence generation, and incident response.

• A track record of building repeatable deployment playbooks or scalable post sales motions.

• Customer empathy is treated as a technical skill. We win by understanding real world environments and constraints rather than forcing rigid templates.
• Outcomes matter more than activity. We focus on measurable security and governance improvements, not just installation.
• Field learnings directly shape the product. What you see in real deployments influences what we build next.

• Flexible Work: Our workforce embraces flexibility, whether working from home or at our global locations. We encourage you to tailor your work style to suit your productivity.
• Equipment and Software: We provide a liberal expense policy for acquiring the tools you need to excel in your role.
• Training and Growth: Access exceptional technical, leadership, and organizational training opportunities tailored to your development needs.
• Recognition: We celebrate our employees' accomplishments through blog features, product showcases, and conference talks.
• Cutting-Edge Work: Be at the forefront of innovation in generative AI and ML applications within data security, and see your contributions used and valued by many.

Symmetry Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Site Civil Engineer, Land Development

ms consultants, inc.
Akron, Ohio; Cleveland, Ohio; Columbus, Ohio, Youngstown, Ohio

ms consultants is seeking a Senior Site Civil Engineer to join our growing Land Development team. This is an exciting opportunity to work on a wide variety of impactful projects within a collaborative and multidisciplinary environment.

Our team supports a diverse portfolio of projects, including single-family and multi-family residential communities, commercial developments, municipal facilities, industrial sites, and urban redevelopment initiatives. You’ll have the opportunity to contribute to meaningful projects while working alongside experienced professionals across multiple disciplines.

Why Choose ms consultants? 

We are proud to be an award-winning engineering, architecture, planning and environmental consulting firm, annually ranking within ENR’s Top 500 Design Firms. We partner with a variety of public and private clients and take pride in the many relationships we have formed by providing quality design solutions since 1963. We are dedicated to helping these clients achieve their goals through integrated, innovative solutions, and outstanding customer service.

As a member of the ms team, we consider your needs as a professional and as an individual outside of work. We offer a career path which provides opportunities for advancement at any level of your career and costs for licensure, certifications, and further education. To support yourself and your family, we offer a robust benefits package with options for health coverage, in addition to life insurance, disability, long-term care, and more. Our comprehensive 401(k) plan with company matching contributions sets you up for the future, from hire to retire. Wherever you are in your personal and professional journey, ms has you covered.

We know work-life balance is important and offer paid time off and flexible work schedules for when you need it, in addition to company paid holiday. Our focus on work-life balance also includes a hybrid work option, giving you the flexibility to work in the office and at home. We’re also able to offer full-time remote work for select position, depending on the role and work requirement.

Our Mission:  

By investing in our people, we create comprehensive solutions for communities and clients.

Our Vision:  

Our vision is to shape a better tomorrow.

Our Values:  

We are accountable. We foster collaboration. We stand for inclusion. We are committed to excellence. We are passionate about our work.

The ms Commitment to Diversity, Equity, & Inclusion

ms is a company that actively promotes anti-racist values and fosters an environment of diversity, equity, and inclusion. This means working together to speak out and take action against all forms of racism, bias, and discrimination, not only in our company but in our community and everyday lives. Read more about ms DEI here.

ms consultants, inc. is an Equal Opportunity/Affirmative Action employer. ms fully supports and maintains compliance with all state, federal, and local regulations. ms does not discriminate against applicants or employees on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, or genetic information.

Key Facts

Role: Software Engineer

Levels: Intermediate

Salaries:

NZD $121k

Location: Anywhere in New Zealand

Hours:  37.5 hours a week

Team size:  Small, cross-functional product squads

Full Benefits

• We have transparent salaries, which is set globally for all our staff
• 20 days paid leave with extra leave based on tenure, 20 days sick leave
• Fully remote team across different timezones
• Macbook + NZD $3,000 for home office setup
• Health Insurance coverage
• Advance your skills, learn new techniques, and be surrounded by a talented and supportive team
• Thrive as you help us build a high-growth company to improve the work lives of thousands

Who are we looking for?

You’re an intermediate engineer who can deliver high-quality product work, communicate clearly, and make good trade-offs. You enjoy collaborating with product and design, and you care about maintainability, performance, and user experience. You are excited about boosting your work through AI agents, without losing sight of quality outcomes.

We recognise that soft skills are just as important as intricate technical knowledge and we try to build our team with a mix of both. We want people who are willing to empathise with our customers and give them the best experience. If you feel limited at your current job, we want to talk to you.

Because we are a remote company, communication is a vital skill. We prefer people that over-communicate and are willing to respond quickly. So much of what we do is over Slack and Linear and we want to see your personality come through when you write.

If you're someone who excels at producing high-quality work and is dedicated to delivering positive outcomes for customers, you'll fit right in with our team. We believe in setting high standards for ourselves and we're always looking for ways to improve and grow.

We’re open to different backgrounds, but you should be able to succeed with the responsibilities below.

Key responsibilities

1. Build and ship customer-facing product experiences. Deliver polished features across both frontend and backend. Ensure changes are reliable, accessible, and performant.
2. Own work end-to-end. Take ownership from discovery and technical design through implementation, testing, release, and iteration.
3. Leverage AI. Stay current with AI-enabled coding approaches. Creatively apply AI to all aspects of your work.
4. Raise engineering quality. Improve patterns, reduce tech debt, strengthen testing, and contribute to a healthy codebase through reviews and thoughtful refactoring.
5. Collaborate and communicate in a remote team. Work effectively async, write clear updates, and partner with product, design, and customer-facing teams to deliver outcomes.
6. Support the team through mentoring and feedback. Help more junior engineers level up through pairing, reviews, sharing context and best practices.

Key challenges

• Maintaining a growth mindset in the face of our rapidly changing industry
• Increasing productivity through AI without compromising security, quality or integrity.
• Balancing speed and quality while building in a small team
• Making good trade-offs under ambiguity and changing customer needs
• Collaborating effectively across time zones in an async environment
• Keeping the bar high on code quality, testing, and maintainability as we scale

Must have

• 3+ years of professional experience as a developer
• Strong experience building production web applications (preferably React and Typescript)
• Solid fundamentals in modern frontend engineering (state management, performance, testing)
• Experience working with APIs (preferably GraphQL) and relational databases (preferably Postgres)
• Experience with AI coding tools and approaches
• Comfort owning work end-to-end and shipping iteratively
• Excellent communication and collaboration skills in a remote setting
• High standards for code quality, security, testing, maintainability

Nice to have

• Experience with Node.js backend development
• Experience with defining and operating production infrastructure
• Experience with Cypress, Vitest, CI
• Experience working in Shape Up (or similar) delivery cycles
• Experience with Ruby on Rails (legacy stack)
• Experience with security standards and compliance

Attitude

• Curious and eager to learn
• Pragmatic: biased toward action and shipping value
• Empathetic and collaborative: you raise the team, not just the code
• Thoughtful about trade-offs and able to explain decisions clearly
• Comfortable with ownership and accountability

Our Technology

‍‍Runn is built using a modern development stack: React, Node, Typescript, Fastify, Hasura, GraphQL, Postgres. Tested with Cypress and Vitest, deployed via Github Actions, hosted on Heroku. We use cutting edge AI for coding and all the work around it.

What’s it like working at Runn?

Runn follows the Shape Up methodology with some modifications that work better for our team.

You’ll work in eight week cycles: Six weeks of project work, followed by two weeks of self-directed cooldown time to work on smaller tactical improvements, reduce our technical debt or improve your craft. Before each cycle starts, the upcoming work is shared with the engineering team, and engineers can put their hand up to work on projects.

Each project team is made up of two engineers and one product designer, with the explicit goal of having a releasable feature at the end of the cycle.

We currently have three streams of work each cycle:

• Two product streams which work on significant new product features or improvements
• One support stream which focuses on any customer issues and bug fixes.

While most of the engineering team is centred around the NZ timezone, you may work with someone who is a few timezones away . It’s up to each team to decide the best way to communicate, whether that’s fully async, or if they occasionally have scheduled calls to discuss ongoing work. Flexibility is key.

At the start of each cycle, teams commit to delivering features to a scope they decide. This scope should be a useful and releasable feature that customers can use without any additional work required. This requires being ruthless and focused on what provides value and what is nice to have.

Transparent Salaries

Runn has a transparent and equal pay policy, which means that all employees in the same role and level receive the same starting compensation regardless of location. We do not negotiate individual salaries. We additionally pay people more the longer they stay at Runn. This policy ensures that all employees are treated fairly and equitably. Your final compensation will depend on your local tax laws.

What does Runn actually do?

Runn’s vision is “a world where neither time nor talent is wasted”.

Runn empowers leaders to run dynamic and impactful organizations. Through real-time workforce management, we unleash talent within organizations and their broader networks. By aligning each person’s capabilities, capacity, and interests with the specific needs of every initiative, we help build teams that are not only the right fit but also highly engaged and effective at achieving great outcomes.

Our product provides a project and resource management platform for large organisations to manage their upcoming projects and workforce. We have a commitment to putting people first, with a focus on creating well planned projects that bring the right team of people together to deliver projects on time while looking after the team’s time.

We have a strong focus on user experience and design, and keep true to our values of Beauty, Excellence, Adventure and Transparency.

We of course use Runn internally with our team of ~30, while also having Fortune 100 companies with thousands of staff being managed and planned in Runn.

Hiring Process

Roles at Runn are highly competitive with many applications applying for few roles. When applying you must include a cover letter/email. It should outline your motivation for applying, your experience and an example of previous work you’re proud of.

Any applications that do not include the above or are generated by AI will be rejected with an automated message.

All those who take the time and effort to write a detailed cover letter will receive a personal response from the team. At Runn, we value your time just as much as our own. This is why we always ensure during our process you are spending 1-on-1 time with one of our team.

Interview Process

Our interview process is at follows, we'll filter candidates at each of these steps:

• Review of cover letter and resume
• Self-recorded video (5 min)
• Experience and team fit (45 min)
  • A discussion about your background, experience, and how you might fit within the team.
  • We’ll ask you about your relevant experience
  • You ask us questions about anything
  • We rate your communication, engagement and enquiry skills
• Technical interview (60 min)
  • We’ll ask you to share in detail an achievement you are proud of
  • We’ll ask you a series of engineering related questions. These are general software engineering questions rather than specific code-related questions
• Coding Interview (60 min)
  • A hands-on interview where smart use of AI is strongly encouraged
• Meet the Team (30 min)
  • An opportunity to meet members of the Runn team you’d likely be working with

Completing a deep interview process means we aren’t able to provide a definitive timeline. You should receive an initial response within two weeks, and the entire process can take anywhere from four to eight weeks. We do understand you may have other roles you are applying for, so please let us know of any timeline constraints.

Runn is an equal opportunity employer

We’re committed to building an inclusive workplace, and we welcome applications from people of all backgrounds.

We believe diversity is a strength and value the different perspectives, experiences, and ideas that people bring. Today, 53% of our team are women, including 57% of our leadership team, and we have a female CEO. While we’re proud of this progress, we know there’s always more to do and remain committed to improving.

We strongly encourage applications from women (cis and trans), non-binary people, people of marginalised ethnicities, and members of the rainbow community.

If you need any support or accommodations during the hiring process, please let us know—we’re here to help.

Key Facts

Role: Software Engineer

Levels: Senior II

Salaries:

NZD $181k

Location: Anywhere in New Zealand

Hours:  37.5 hours a week

Team size:  Small, cross-functional product squads

Full Benefits

• We have transparent salaries, which is set globally for all our staff
• 20 days paid leave with extra leave based on tenure, 20 days sick leave
• Fully remote team across different timezones
• Macbook + NZD $3,000 for home office setup
• Health Insurance coverage
• Advance your skills, learn new techniques, and be surrounded by a talented and supportive team
• Thrive as you help us build a high-growth company to improve the work lives of thousands

Who are we looking for?

You’re an experienced engineer who can deliver high-quality product work, communicate clearly, and make good trade-offs. You enjoy collaborating with product and design, and you care about maintainability, performance, and user experience. You can own the outcomes of large and complex technical work, guiding a small team to success. You are excited about boosting your work through AI agents, without losing sight of quality outcomes.

We recognise that soft skills are just as important as intricate technical knowledge and we try to build our team with a mix of both. We want people who are willing to empathise with our customers and give them the best experience. If you feel limited at your current job, we want to talk to you.

Because we are a remote company, communication is a vital skill. We prefer people that over-communicate and are willing to respond quickly. So much of what we do is over Slack and Linear and we want to see your personality come through when you write.

If you're someone who excels at producing high-quality work and is dedicated to delivering positive outcomes for customers, you'll fit right in with our team. We believe in setting high standards for ourselves and we're always looking for ways to improve and grow.

We’re open to different backgrounds, but you should be able to succeed with the responsibilities below. While we recognise that “years of experience” can be misleading, this is a demanding role and we expect that you’ve held a senior position for a number of years.

Key responsibilities

1. Build and ship customer-facing product experiences. Deliver polished features across both frontend and backend. Ensure changes are reliable, accessible, and performant.
2. Own work end-to-end. Take ownership from discovery and technical design through implementation, testing, release, and iteration.
3. Leverage AI. Stay current with AI-enabled coding approaches. Creatively apply AI to all aspects of your work.
4. Raise engineering quality. Improve patterns, reduce tech debt, strengthen testing, and contribute to a healthy codebase through reviews and thoughtful refactoring.
5. Collaborate and communicate in a remote team. Work effectively async, write clear updates, and partner with product, design, and customer-facing teams to deliver outcomes.
6. Support the team through mentoring and feedback. Help more junior engineers level up through pairing, reviews, sharing context and best practices.

Key challenges

• Maintaining a growth mindset in the face of our rapidly changing industry
• Increasing productivity through AI without compromising security, quality or integrity.
• Balancing speed and quality while building in a small team
• Making good trade-offs under ambiguity and changing customer needs
• Collaborating effectively across time zones in an async environment
• Keeping the bar high on code quality, testing, and maintainability as we scale

Must have

• 5+ years of professional experience as a developer
• Strong experience building production web applications (preferably React and Typescript)
• Solid fundamentals in modern frontend engineering (state management, performance, testing)
• Experience working with APIs (preferably GraphQL) and relational databases (preferably Postgres)
• Experience with defining and operating production infrastructure
• Experience with AI coding tools and approaches
• Comfort owning work end-to-end and shipping iteratively
• Excellent communication and collaboration skills in a remote setting
• High standards for code quality, security, testing, maintainability

Nice to have

• Experience with Node.js backend development
• Experience with Cypress, Vitest, CI
• Experience working in Shape Up (or similar) delivery cycles
• Experience with Ruby on Rails (legacy stack)
• Experience with security standards and compliance

Attitude

• Curious and eager to learn
• Pragmatic: biased toward action and shipping value
• Empathetic and collaborative: you raise the team, not just the code
• Thoughtful about trade-offs and able to explain decisions clearly
• Comfortable with ownership and accountability

Our Technology

‍‍Runn is built using a modern development stack: React, Node, Typescript, Fastify, Hasura, GraphQL, Postgres. Tested with Cypress and Vitest, deployed via Github Actions, hosted on Heroku. We use cutting edge AI for coding and all the work around it.

What’s it like working at Runn?

Runn follows the Shape Up methodology with some modifications that work better for our team.

You’ll work in eight week cycles: Six weeks of project work, followed by two weeks of self-directed cooldown time to work on smaller tactical improvements, reduce our technical debt or improve your craft. Before each cycle starts, the upcoming work is shared with the engineering team, and engineers can put their hand up to work on projects.

Each project team is made up of two engineers and one product designer, with the explicit goal of having a releasable feature at the end of the cycle.

We currently have three streams of work each cycle:

• Two product streams which work on significant new product features or improvements
• One support stream which focuses on any customer issues and bug fixes.

While most of the engineering team is centred around the NZ timezone, you may work with someone who is a few timezones away . It’s up to each team to decide the best way to communicate, whether that’s fully async, or if they occasionally have scheduled calls to discuss ongoing work. Flexibility is key.

At the start of each cycle, teams commit to delivering features to a scope they decide. This scope should be a useful and releasable feature that customers can use without any additional work required. This requires being ruthless and focused on what provides value and what is nice to have.

Transparent Salaries

Runn has a transparent and equal pay policy, which means that all employees in the same role and level receive the same starting compensation regardless of location. We do not negotiate individual salaries. We additionally pay people more the longer they stay at Runn. This policy ensures that all employees are treated fairly and equitably. Your final compensation will depend on your local tax laws.

What does Runn actually do?

Runn’s vision is “a world where neither time nor talent is wasted”.

Runn empowers leaders to run dynamic and impactful organizations. Through real-time workforce management, we unleash talent within organizations and their broader networks. By aligning each person’s capabilities, capacity, and interests with the specific needs of every initiative, we help build teams that are not only the right fit but also highly engaged and effective at achieving great outcomes.

Our product provides a project and resource management platform for large organisations to manage their upcoming projects and workforce. We have a commitment to putting people first, with a focus on creating well planned projects that bring the right team of people together to deliver projects on time while looking after the team’s time.

We have a strong focus on user experience and design, and keep true to our values of Beauty, Excellence, Adventure and Transparency.

We of course use Runn internally with our team of ~30, while also having Fortune 100 companies with thousands of staff being managed and planned in Runn.

Hiring Process

Roles at Runn are highly competitive with many applications applying for few roles. When applying you must include a cover letter/email. It should outline your motivation for applying, your experience and an example of previous work you’re proud of.

Any applications that do not include the above or are generated by AI will be rejected with an automated message.

All those who take the time and effort to write a detailed cover letter will receive a personal response from the team. At Runn, we value your time just as much as our own. This is why we always ensure during our process you are spending 1-on-1 time with one of our team.

Interview Process

Our interview process is at follows, we'll filter candidates at each of these steps:

• Review of cover letter and resume
• Self-recorded video (5 min)
• Experience and team fit (45 min)
  • A discussion about your background, experience, and how you might fit within the team.
  • We’ll ask you about your relevant experience
  • You ask us questions about anything
  • We rate your communication, engagement and enquiry skills
• Technical interview (60 min)
  • We’ll ask you to share in detail an achievement you are proud of
  • We’ll ask you a series of engineering related questions. These are general software engineering questions rather than specific code-related questions
• Coding Interview (60 min)
  • A hands-on interview where smart use of AI is strongly encouraged
• Meet the Team (30 min)
  • An opportunity to meet members of the Runn team you’d likely be working with

Completing a deep interview process means we aren’t able to provide a definitive timeline. You should receive an initial response within two weeks, and the entire process can take anywhere from four to eight weeks. We do understand you may have other roles you are applying for, so please let us know of any timeline constraints.

Runn is an equal opportunity employer

We’re committed to building an inclusive workplace, and we welcome applications from people of all backgrounds.

We believe diversity is a strength and value the different perspectives, experiences, and ideas that people bring. Today, 53% of our team are women, including 57% of our leadership team, and we have a female CEO. While we’re proud of this progress, we know there’s always more to do and remain committed to improving.

We strongly encourage applications from women (cis and trans), non-binary people, people of marginalised ethnicities, and members of the rainbow community.

If you need any support or accommodations during the hiring process, please let us know—we’re here to help.

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

• Reporting to the Engineering Manager, you develop scalable APIs and services, collaborating with the team to improve our services for reliability, performance and cost-efficiency.
• Think creatively to work within a traffic-intensive and complex data processing environment.
• Take full ownership of the software feature lifecycle from initial design through to deployment and operation.
• Participate in code reviews, design sessions, and operational support of services the team owns

• Experience with Go in heavy load production environments
• Experience building backend services, design APIs, and data processing pipelines using gRPC and asynchronous processing leveraging message brokers (Nats, Kafka, ...).
• Experience using data stores (Postgres, Redis, Object Storage, OpenSearch)
• Knowledge in software design patterns (CQRS, EDA, ...)
• Experience running services in containerized environments
• Proficiency in testing methodologies and automation practices to ensure quality in software delivery.
• Analytical approach to decision-making in high-traffic, distributed environments.
• A collaborative mindset that values trust, transparency within the team.

• 5+ years of experience working as Software Development.
• Experience to work in a company with remote-first mindset and with people from different cultures and timezones
• Professional fluency in English
• Interest in security and observability
• Exposure or participation to OSS communities

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

#LI-PK1

#LI-Hybrid

Arbiter is the AI-powered care orchestration system that unites healthcare. We are launching our best-in-class, patient-facing Agentic platform to optimize patient outcomes through a unique multimodal approach. We optimize complex healthcare workflows that interface with patients using the latest Agentic AI approaches, and we combine it with a sophisticated platform to serve this Agentic layer at scale. We are looking for expert engineers and leads to join our team and help us push the frontier of what's possible with Agentic workflows + Healthcare.

Backed by one of the largest seed rounds in health tech history and operators who bring the expertise and distribution to scale nationally, we're building the connected infrastructure healthcare should have had all along.

Our Engineering Culture & Values

We are a high-performing group of engineers dedicated to delivering innovative, high-quality solutions to our clients and business partners. We believe in:

• Engineering Excellence: Taking immense pride in our technical craft and the products we build, treating both with utmost respect and care.

• Impact-Driven Development: Firmly committed to engineering high-quality, fault-tolerant, and highly scalable systems that evolve seamlessly with business needs, minimizing disruption.

• Collaboration Over Ego: Valuing exceptional work and groundbreaking ideas above all else. We seek talented individuals who are accustomed to working in a fast-paced environment and are driven to ship often to achieve significant impact.

• Continuous Growth: Fostering an environment of continuous learning, mentorship, and professional development, where you can deepen your expertise and grow your career.

Responsibilities

As a Senior Backend Engineer, you will design, build, and operate the platform systems that power Arbiter's connections to the outside world and ensure reliable, performant data exchange across a complex ecosystem. You will own critical parts of our backend infrastructure, from API design and service orchestration to data pipelines and third-party system connectivity, working closely with product, engineering, and customer teams to ship production-grade systems with real customer dependency.

• Platform Architecture & Backend Systems: Design, develop, and operate backend services that power Arbiter's core platform, with an emphasis on reliability, modularity, and clean system boundaries.

• External System Connectivity: Build and maintain robust connections to third-party systems (e.g. cloud APIs, AI services, data exchange services, EHRs, telephony platforms). Own the abstractions that make these integrations reusable and adaptable across customers with minimal rework.

• API Design & Data Exchange: Design and operate high-scale APIs (REST, gRPC, webhooks) and manage complex data flows including real-time streaming, batch processing, file-based exchange (e.g. SFTP, HL7, EDI), and event-driven pipelines.

• Performance & Reliability: Ensure high throughput, low latency, and fault tolerance across backend services through strong system design, monitoring, alerting, and operational best practices. Handle vendor failures, retries, idempotency, and graceful degradation.

• Data Engineering & Pipeline Ownership: Build and maintain ETL/ELT pipelines, manage schema evolution, and ensure data quality and integrity across systems with varying formats, standards, and reliability.

• Infrastructure & Deployment Excellence: Implement and uphold best practices for CI/CD, testing, observability, and deployment of backend systems in production cloud environments.

• Cross-Functional Execution: Partner closely with AI engineers, product managers, implementation teams, and customer stakeholders to translate ambiguous, high-impact problems into scalable technical solutions.

• Technical Leadership & Mentorship: Mentor engineers, contribute to internal documentation and standards, influence technical direction, and raise the overall engineering bar.

• Ownership & On-Call: Take end-to-end ownership of critical systems, including participating in on-call rotations and leading incident resolution when production issues arise.

Minimum Qualifications

• 5+ years of hands-on experience building and operating production backend systems in high-availability environments.

• Computer Science or Engineering degree, or equivalent practical experience.

• Experience building and maintaining large-scale Python codebases with strong opinions on structure, quality, and tradeoffs.

• Deep understanding of API design patterns, versioning, backward compatibility, and managing breaking changes across consumers.

• Experience building reusable abstraction layers or connector frameworks that allow a single integration pattern to serve multiple customers or vendors.

• Proven experience designing systems that connect to third-party services, including handling authentication, rate limiting, retry logic, and failure modes gracefully.

• Strong understanding of concurrency, scalability, reliability, and distributed systems patterns.

• Hands-on experience with data pipeline architectures: batch and streaming, schema management, and data quality enforcement.

• Experience with cloud infrastructure (AWS, GCP, or Azure) and production deployments.

• Strong communication skills and ability to work effectively across functions.

• Proficiency with AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot).

• Track record of delivering complex systems end-to-end with minimal oversight.

Preferred Qualifications

• Experience with healthcare data exchange standards (HL7, FHIR, EDI) or similarly complex domain-specific protocols in other industries (fintech, telecom, logistics) is a plus.

• Familiarity with database performance tuning, query optimization, and managing large-scale relational databases (PostgreSQL, CloudSQL).

• Startup or early-stage experience operating in fast-moving, high-ambiguity environments.

This role can be remote or on-site, based in our New York City or Boca Raton offices, in a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.

Job Benefits

We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth:

• Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity.

• Generous Paid Time Off (PTO): To ensure a healthy work-life balance.

• Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family.

• Life and Disability Insurance: Providing financial security.

• Simple IRA Matching: To support your long-term financial goals.

• Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning.

• Wellness Programs: Initiatives to support your physical and mental health.

Pay Transparency

The annual base salary range for this position is $148,500-$190,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.

About Prove 

Customer success with purpose: protect retention, fuel growth, and drive real impact in higher education.

In this role, you'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. That means helping partners get real value from our growing assessment suite, including Casper, our flagship situational judgment test that helps programs see the whole applicant beyond grades and GPAs, and Video Interviews, our newest tool that gives programs deeper, more authentic applicant insight at scale, as we expand what we offer and deepen how partners use it.

You'll be joining at a natural inflection point for the team. As we've grown, so has the complexity of what great Customer Success looks like at Acuity, and we're maturing the function to match. That means more structure, more proactive motion, and a sharper focus on value, risk, and expansion. Not just maintaining relationships, but understanding what's actually happening in an account and taking action to move things forward.

The work also has stakes beyond the product. The programs you support are making important decisions about who to admit and how to support students. That impact ripples outward in ways most CS roles don't.

This is a fully remote role open to candidates based anywhere in Canada.

Some things are already in place. You'll inherit a portfolio of established partner relationships, a product with real credibility in the market, and a team that cares deeply about the work and the people they serve.

Some things are still being built. Playbooks are maturing. Processes are being defined. The way we manage account health, structure renewals, and approach expansion is getting sharper, and you'll be part of making that happen.

That balance is intentional. This isn't a role where everything is figured out, and you're slotting into a fixed system. It's a role where your judgment, initiative, and ownership will shape how things work, not just for your portfolio, but for the team.

If you need a fully defined playbook before you can operate effectively, this will be a hard fit. If you're energized by building structure where it doesn't yet exist and seeing the results of that work, you'll find a lot of room to make an impact here.

You'll own a portfolio of partners in higher education with a focus on French-speaking programs, primarily in medicine, nursing, and allied health. Your accountability is to the outcomes of that portfolio: retention, health, and growth.

That means:

• Leading renewal conversations and ensuring partners continue to see value in the product year over year
• Identifying expansion opportunities and guiding partners toward new tools that support their goals
• Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn

Supporting French-speaking programs isn't just about language. It's about understanding the culture, context, and pressures that shape how they work. You'll build the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood.

Your partners will tell you things that matter to the business, about the product, the market, what's working, and what isn't. You'll make sure that intelligence reaches Product, Sales, and Engineering in a form that's useful and actionable.

We're evolving. You'll help shape playbooks, share what you're learning, and contribute to how Customer Success at Acuity gets better over time.

• You're fully ramped, with renewal readiness in place and retention metrics on track across your portfolio
• Expansion conversations are embedded in your renewal motion, with upsell opportunities surfaced and pilots guided into paid adoption
• Partners in your portfolio feel genuinely understood and supported; you're hearing referrals and trust signals back
• You're recognized internally as a clear advocate for French-speaking partners, with your insights actively shaping product and GTM conversations
• You're contributing to the team, not just working alongside it

This role is built for someone who takes ownership, moves with urgency, and doesn't wait for perfect conditions to act.

You'll likely thrive here if:

• You take full ownership of outcomes, not just tasks. When something needs to happen, you drive it, and you stay engaged until there's a clear result.
• You're genuinely curious about your partners. You go beyond what's being said to understand what's really going on, and you act on what you find.
• You're comfortable in ambiguity. You've worked in environments where things weren't fully defined and found ways to move forward, communicate clearly, and keep the partner experience from suffering.
• You communicate directly and constructively. You have real examples of resetting expectations, pushing back on unrealistic asks, and delivering difficult news in a way that kept trust intact.
• You connect signals to decisions. When something changes in an account, you don't just notice it; you interpret it, form a point of view, and act on it.
• You talk about your work in terms of partner outcomes. Not just what you did, but what it meant for them and why it mattered.

This role probably isn't the right fit if:

• You tend to describe activity without reflecting on what it meant or what you learned from it.
• You default to escalating or waiting for direction when things are unclear, rather than forming a point of view and moving forward.
• You rely on a fully defined process or complete data before you feel ready to act.
• Your instinct in difficult conversations is to smooth things over rather than address them directly.
• You prefer a stable, predictable environment where the scope and expectations are well established.

You've done this kind of work before, whether in customer success, account management, sales, consulting, or implementation, in a high-growth SaaS or professional services environment. What matters most is what you've seen and done, not how long you've been doing it.

• You've directly owned a portfolio of customers, at least 10 at a time, in a medium or high-touch motion. 
• You've been accountable for retention and growth outcomes, not just activity. You've managed renewals, expansion conversations, and customer health in a meaningful way.
• You've operated with autonomy in a remote environment, without needing to be managed closely to stay effective.
• You're fluent in French and English, genuinely bilingual, not conversational. You've supported French-speaking clients and understand that serving this market is about culture and context, not just translation.
• You've worked with a CRM and/or Customer Success platform. Salesforce and ChurnZero experience is a plus.
• You're available to support customers across North American time zones and can travel to conferences or visit partners at least once per quarter.

• Fair, transparent salary. The hiring salary for this role is $80,000–$85,000 CAD base, plus a $10,000 variable component tied to retention outcomes. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning that grows with you. A $3,000 annual learning budget to invest in your development.
• Shared success. Access to employee stock options, so you share in the value you help create.
• Remote-first work. Fully remote within Canada, with up to six weeks per year to work internationally.
• Time to rest and reset. Self-directed vacation (most teammates take 4–6 weeks annually), monthly Acuity Days (a collective Friday off), plus a two-week company-wide closure each December.
• Comprehensive care. Health benefits from day one for you and your dependents.
• Future-focused support. A 2% GRSP matching program to help you plan ahead.
• Support for growing families. A 16-week parental leave top-up beyond EI, available to all parents.

We review every application carefully, looking for people who are caring, curious, driven, and resilient. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you'll receive equal consideration.

We don't use AI to evaluate applications, though you may be automatically screened out if you don't meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.

Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.

Steps in the Process

Our hiring process typically takes 2–4 weeks from initial conversation to final decision.

• Application Review. A real person reviews your application for potential fit.
• Intro Chat. An informal conversation with our recruiter to explore your career path, goals, and what you're looking for, while giving you a chance to learn about Acuity Insights.
• Hiring Manager Conversation. A deeper dive into your customer success experience and approach with the leader who is hiring for this role.
• Team Conversations. You'll meet 1:1 with future teammates to assess alignment and ways of working. One of these conversations will be conducted primarily in French.
• Decision. The hiring manager reviews feedback and typically makes a decision within 2–4 business days.
• Offer & Reference Checks. If it's a match, we move to offer, pending a digital reference check.

We're a remote-first team of 140+ people who care deeply about our work and about each other.

Our culture is intentionally designed. As we've grown, we've made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.

That commitment has been recognized externally. Acuity Insights has been named one of Canada's Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment.

Day to day, that shows up in how we collaborate:

• High trust and autonomy in how work gets done
• Thoughtful, async-friendly communication across a distributed team
• Space for deep work, balanced with intentional moments of connection
• A culture grounded in care, curiosity, and shared purpose

As we continue to grow, we're focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.

Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.

Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured.

Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research.

Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond.

About the role:

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers.

You will join our Customer Success team, and will be Skydio's Law Enforcement customer liaison and broadly responsible for the success of our contracts to include: cost, performance, scheduling, project planning, technical execution, risk management and problem solving. In this role, You will have to learn technical concepts and employ them quickly. Digging into the details to understand program dependencies so that technical and program risks can be managed effectively is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for the customer. A successful candidate for this job should have deep experience working within the U.S. Law Enforcement and experience engaging with high-level officials.

In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity, and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also with broader teams such as Product, Marketing, Development and Engineering teams.

How you'll make an impact:

• Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.

• Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.

• Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.

• Establish relationships with the Law Enforcement customer and be technical enough to build & drive plans with Skydio’s engineering team’s to meet milestones.

• Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.

• General support of go-to-market & business activities as required.

What Makes You A Good Fit:

• Experience as a customer-facing professional services / program manager / customer success, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.

• Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.

• Proven track record of implementing new technology (hardware and software), agile development and interfacing with technical teams to deliver on customer schedules.

• Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field

• Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.

• Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.

• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions

• Ability to travel 40% annually

• Strong location preference for D.C. / VA area

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $139,500 - $175,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

#LI-LP1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

Customer Program Manager

Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA

ABOUT NEXXA

Nexxa.ai is building artificial super intelligence for heavy industries — enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.

THE ROLE

Reporting to CPO

We're hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You'll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites — ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs — schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment.

WHAT YOU'LL DO

• Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones

• Maintain real-time project status visibility — Confluence boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single source of truth

• Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements

• Proactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slip

• Own cross-site coordination across multiple sites — bridging time zones, aligning handoffs, and ensuring nothing falls between teams

• Drive daily and weekly status updates across all active projects — post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs

• Prepare and deliver weekly internal status reports to the CPO every Friday — consolidating project health, risk register, and upcoming milestones across all accounts

• Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments

• Coordinate resource allocation and capacity planning across FDEs and engineering — flag overload risks and propose reallocation before quality suffers

• Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs — so automated reporting and AI tools produce accurate outputs

• Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data

HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER

The CPM and Delivery Manager share the delivery mission but own different dimensions:

• You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, Confluence boards, internal reporting, resource capacity flagging, and governance artifact maintenance

• Delivery Manager owns: customer relationship, outcome definition, delivery quality sign-off, CSAT/NPS, escalation resolution, post-delivery retrospectives, and account expansion insights

• Together: the DM ensures we deliver the right thing at the right quality; you ensure we deliver it on schedule with full visibility and zero surprises

WHAT WE'RE LOOKING FOR

• 5+ years in technical program management, project management, or delivery management — with at least 2 years managing cross-functional, cross-site engineering teams

• Proven experience managing 3–5 concurrent external facing projects simultaneously without dropping balls — you have a system, not just hustle

• Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and current.

• Experience coordinating across time zones and distributed teams — you've worked with India/APAC engineering teams and know how to structure async handoffs

• Excellent written communication — your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates.

• Technical fluency — you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to code, but you need to understand the work.

• Anticipatory mindset — you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it's due.

• Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.

KEY SUCCESS INDICATORS

• 100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates — refreshed daily, not weekly

• Zero surprise delays — risks are flagged at least 1 week before they impact a deadline, with proposed mitigations

• Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls — no exceptions, no late submissions

• Customer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documented

• Cross-site engineering alignment verified at every handoff — India team has clear specs, context, and deadlines before they start work

• Jira data quality at 100% — accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data.

• Resource conflicts identified and escalated before they impact delivery — capacity planning is proactive, not reactive

NICE TO HAVE

• Experience with Rocketlane, Asana, or Monday.com for customer-facing delivery management

• Prior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratch

• Experience working with AI/ML engineering teams — understanding model training timelines, data pipeline dependencies, and iterative delivery cycles

• Familiarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows)

WHY NEXXA

• Architect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companies

• Work directly with the CPO and CTO on every engagement — ZERO layers of bureaucracy

• Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources

• Early-stage equity with significant upside