Remote Operations Management Jobs

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are seeking an experienced and strategic Director of Global Account Management to lead and grow our Account Management Team and portfolio of key enterprise clients across global markets. Reporting to the SVP of Customer Experience, this role is responsible for building and scaling a high-performing global account management organization, driving revenue retention, expansion growth, and serving as the executive voice for our customer relationships.

Job Type: (Exempt) - U.S. Only 

DEPARTMENT:  Customer Success

LOCATION: Chicago IL or remote, depending on location

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent 

• Extremely competitive Equity package - become a shareholder in our company!

• Loadie Time Off - PTO and sick days without a limit

• Comprehensive Medical, Dental, and Vision insurance plans

• 401k Match 

*Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD.  Ibility is a small but mighty company that is positioned for rapid growth.  Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative.  We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

Ibility is looking for a Integration Test Manager to support a large Federal agency with focus on modernizing Healthcare functions. The Integration Test Manager will provide systems testing support across CCN NG readiness initiatives, including planning and execution of integration testing and end-to-end (E2E) testing for the suite of impacted VA systems, EDI transactions, and CCN NG Third Party Administrator (TPA) systems which must integrate with VA systems for CCN NG readiness.

The selected candidate will have specific subject matter expertise in planning, managing and completing systems readiness testing, and in coordinating tasks to complete testing of individual systems, testing of integration between systems, and full end-to-end testing of systems for program launch.  

Please note, this position is contingent upon award (May/June 2026)

We are committed to diversity, inclusion, and accessibility.  We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

The Client Support Manager is responsible for managing a team and overseeing operational processes and procedures across assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.

The ideal candidate brings a strong people management acumen, commitment to service excellence and continuous process improvement to drive a streamlined, elevated service experience for both clients and supported showroom teams.

Managers supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 2–3 days per week, or more frequently as business needs dictate.

For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.

Work schedules may include occasional weekend hours based on operational demands and showroom needs.

*Currently accepting internal applications through May 11th

• Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients
• Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management
• Partner with the Director to develop, refine, and implement standardized operating procedures across the division
• Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met
• Communicate critical business, operational, and performance updates through regular team meetings and ongoing leadership engagement
• Ensure timely completion of daily workflows, documentation, and service activities; proactively assess workloads and rebalance resources as needed
• Collaborate closely with Service and Technical Support teams to manage support ticket volume and backlog, ensuring service-level agreements are consistently achieved
• Design, deliver, and continuously improve onboarding and ongoing training programs to develop team capability and performance
• Partner cross-functionally to identify process gaps, implement best practices, and drive operational efficiency and scalability
• Manage and enforce the order-to-cash process, ensuring compliance with internal controls, audit requirements, and company policies
• Coach and support Client Support Supervisors and teams in resolving client, showroom, and operational escalations effectively and professionally
• Equip teams with the tools, resources, and guidance necessary to achieve quarterly shipping targets and performance goals
• Serve as the final escalation point for unresolved or high-impact client, operational, or service issues within the region
• Enforce consistent adherence to service standards, policies, procedures, and company values
• Prepare and deliver weekly and monthly performance reporting, including service metrics, compliance measures, and operational insights
• Lead or support additional strategic initiatives and projects as assigned

• Bachelor’s degree or equivalent combination of education and experience
• 5 years of management experience in a customer service–driven environment
• Understanding of high-end retail sales and luxury service standards
• Highly organized with the ability to multitask and adapt quickly to changing priorities
• Proven leadership skills to direct, motivate, and empower teams to achieve results
• Ability to foster a collaborative team environment that promotes high performance and goal attainment
• Demonstrated ability to build strong relationships with internal partners and external clients
• Strong problem-solving and solution-oriented mindset
• Proficiency with computer systems, including advanced Microsoft Excel skills (pivot tables, exports, and reporting); ERP systems
• Knowledge of plumbing, surfaces, or construction preferred
• Ability to travel up to 30% to showroom locations and/or the corporate office

Our Values

Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It: Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

• Formación: Profesional en Ingeniería de Producción, Industrial, Mecánica o afines.
• Posgrado: Deseable en Gerencia, Proyectos o Administración.
• Experiencia: De 5 a 7 años en control o gestión de calidad, preferiblemente en la industria automotriz.
• Idiomas: Inglés nivel B2 (Intermedio Alto) certificado.
• Herramientas: Excel nivel intermedio y Power BI deseable.
• Ubicación: Rionegro y Guarne.
  
  

• Analizar y realizar seguimiento a indicadores de gestión de calidad.
• Acompañar análisis de problemas identificando causas y definiendo planes de acción.
• Diseñar e implementar planes de vigilancia para cumplimiento de variables.
• Definir metodologías para administración de costos de no calidad.
• Garantizar actualización de documentación y participar en auditorías.
  
  

• Contrato: Directo con la compañía.
• Horarios: Lunes a viernes
• Beneficios extralegales

SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it!

OVERVIEW

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai.

RESPONSIBILITIES

• Manage a high‑volume book of SMB and mid‑market accounts

• Drive engagement through scaled touchpoints rather than manual check‑ins

• Prioritize accounts based on health, risk, and opportunity

• Ensure customers launch successfully and reach early time‑to‑value

• Monitor usage and proactively intervene when accounts stall

• Partner with onboarding to ensure smooth, consistent handoffs

• Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows

• Build repeatable playbooks for onboarding, adoption, and renewal

• Continuously improve processes to support more customers efficiently

• Identify at‑risk accounts early using health signals

• Take proactive action to reduce churn and improve customer outcomes

• Support renewal motions through ongoing engagement and value reinforcement

• Use tools like Vitally, Intercom, and CRM data to manage your book

• Track key KPIs including adoption, engagement, churn risk, and retention

• Share insights with the team to improve product, processes, and customer experience

• Other duties as assigned.

QUALIFICATIONS

• 2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment

• Experience managing a high-volume book of business

• Strong operational mindset 

• Comfortable working with data and identifying trends

• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce

• Experience building or optimizing CS playbooks and automation workflows

• Proactive communicator with strong organizational skills

• Able to balance speed, quality, and scale

• As part of a diverse team, the ability to work both independently and collaboratively.

• Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.

• Organized, administratively strong, and have solid writing, phone, and general communication skills.

• Fluent in English (spoken and written). Knowledge of a second language is considered an asset.

WORK ENVIRONMENT

• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software.

• Due to the nature of this role, we may verify backgrounds, including conducting employment reference, criminal record and credit checks.

• Once hired, the successful candidate must provide a valid government-issued photo ID as part of their onboarding process.

• The individual must be prepared to work standard business hours based on Pacific time.

GREAT REASONS TO JOIN OUR TEAM!

• Exciting and dynamic environment with a great leadership team 

• Comprehensive training program and regular performance reviews to facilitate your success

• Competitive compensation based on experience and proven abilities

• Great referral programs with incentives and bonuses

• Unbelievable product discounts when you use our products for your own business

• A global workforce of multi-cultural and talented colleagues 

• A close-knit operation with amazing growth opportunities for your personal development

• Corporate headquarters in beautiful Vancouver, British Columbia, Canada

ABOUT US

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, deliveringpersonalisedd sales calls, demos, and follow-ups in real time across multiple languages. The platform enables businesses to automate and scale their sales operations, improving efficiency, reducing hiring costs, and driving higher conversion rates.

Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a scalable, high-margin solution that redefines how companies engage with buyers and customers across a range of business interactions.

For more information, visit the SalesCloser website at: https://salescloser.ai.

APPLICATION PROCESS

If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter.

SalesCloser.ai is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation

We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.

Internal applications will be accepted until Tuesday, May 18, 2026, at 4 pm Pacific.

• Lead and manage all aspects of the wine program, ensuring exceptional guest experiences by delivering expert wine recommendations and flawless service throughout all dining areas.
• Maintain comprehensive knowledge of the wine list, including varietals, regions, vintages, and producers, and communicate this knowledge clearly to guests and team members.
• Oversee the training, coaching, and development of the sommelier team and wine service staff to maintain high standards of product knowledge, service techniques, and professionalism.
• Collaborate with the culinary team and restaurant management to design and update wine menus, including seasonal selections and wine pairing suggestions that complement the food offerings.
• Manage wine inventory control, including ordering, receiving, storing, and rotating stock to maximize freshness and minimize waste or loss.
• Ensure proper care and storage of wine in the cellar, maintaining ideal temperature, humidity, and organization to preserve product quality.
• Monitor guest feedback related to wine service and continuously implement service enhancements to elevate the overall guest experience.
• Enforce compliance with all health, safety, and alcohol service regulations, including responsible service policies and legal age requirements.
• Drive team engagement and motivation by fostering a positive work environment that encourages professional growth, accountability, and teamwork.
• Participate actively in promotional events, tastings, and staff training sessions to continually raise awareness and appreciation of the wine program within the team and with guests.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
  
  

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  
  

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing
  
  

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of SLS are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with SLS’s policies and procedures.
  
  

• Bachelor’s Degree preferred. High School Diploma or equivalent required
• Certified Sommelier or WSET level 3 required.
• Three (3) to five (5) years of Hotel and/or Food and Beverage operational experience in a luxury property.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
  
  

• The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
• Upon employment, all employees are required to fully comply with the company rules and regulations for the safe and efficient operation of the facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.

Who We Are at Emora Health:
Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other personal challenges and experiences.
Emora Health is a venture-backed company with a vision of providing more effective and more personalized care for every child, teen and young adult in need. Our therapists help children, teens and young adults learn new behaviors and healthy coping strategies to reach life-changing milestones faster and build life-long skills and resilience for a brighter future. You can learn more about us on our website.
Operations & Support Associate at Emora Health:
We are looking for a dynamic candidate to join the rapidly evolving and high-growth business at Emora Health. The role involves partnering closely with new and existing clients, as well as our clinical team of therapists and psychologists, to provide the best client experience possible while under our care. This will be a role with significant ownership across hands-on interactions with clients, strategic thinking around improving workflows, and identifying gaps and needs in our client engagement and onboarding strategy. This role will also own new operational projects as they arise to support the growth and scalability of the business.
This position is critical in ensuring clients receive the care that they need and that Emora Health can reach the most clients with the highest quality of care. This role will be an early member of a growing world-class operations and support team that will enable better care for clients across the United States.
What You’ll Do:

• Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing care

• Partnering closely with our therapists and psychologists to help with seamless coordination of care

• Identify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategies

• Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing

• Analyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them.

• Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvements

• Working cross-functionally with operations, leadership, and clinical teams

Who You Are:

• Passionate about supporting clients and their families in providing life-changing behavioral healthcare

• An empathetic communicator who can understand and connect to a broad range of clients, families, and their needs

• Able to handle client interactions across phone, text, and email, demonstrating warmth and empathy, with a focus on de-escalation when necessary.

• Passionate about using AI to improve your own productivity and productivity of the team

• Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple client processes, inquiries, and projects

• Demonstrated strengths in planning, time management, problem solving, and attention to detail

• Ability to work US Eastern Time hours

• Experience with Google Sheets or Excel, with the ability to manage reporting

What We Offer

• Opportunity for career growth

• A chance to make a tangible difference in our clients lives

• A diverse and international team devoted to Emora Health’s mission

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.